Front Desk Associate

Come join our Summer/Fall 2026 Front Desk/store team!

Start date:

Sept
1. Ideally looking for someone to finish out the fall season and commit to return for the winter season.

Staff member benefits include free community-style housing, an hourly wage paid out biweekly, paid sick leave (accrued each pay period), one free meal daily when the restaurant is open, and free and discounted activities.

At the front desk, yours is the first face and smile people see when they walk through the door. Our restaurant, coffee shop, store, adventures, and lodging check-ins are all based out of our main building, so the front desk staff are instrumental in creating a warm and welcoming first impression for all our guests. Our clientele is a mix of locals and tourists- there are many familiar faces you will get to know well, others you may meet only once.

Regardless, we strive to build authentic connections with our guests, provide exceptional service and genuine care, and leave them with a lasting and positive impression of their experiences with us.

• Warm and welcoming demeanor
• Able to multi-task and problem solve
• Possess exceptional critical thinking skills
• Positive and professional attitude toward guests and staff
• Background in customer service/hospitality
• Professional and polished communication skills.
• Strong organizational/administrative skills and the ability to work with and develop systems
• Committed to excellence and detail-oriented
• Self-starter and autonomous, able to use time productively
• Aware when to ask for help and bring in managers for assistance
• Driven toward personal and professional growth
• Self-aware and emotionally intelligent
• Passionate about connecting with people
• Is a leader and torchbearer for community culture and values, both on and off the clock. Understands and is willing to undertake the challenges of living and working in communal housing in a remote location.

• Greet guests as they walk in the door
• Be knowledgeable about all the Outpost’s offerings and policies
• Be knowledgeable about local offerings, trails, ice/snow conditions etc...
• Confidently address guest questions and needs
• Answer phones and emails in a timely and professional manner
• Book reservations for lodging and activities while accurately setting expectations
• Facilitate the check-in process for guests arriving for lodging or adventures, ensuring all needed paperwork is signed and payment is taken
• Inspect cabins before check-ins
• Basic admin/marketing type tasks as needed (designing posters, slideshows etc...)
• Mail runs to the local post office
• Cross-train on housekeeping, coffee shop, and basic operation of restaurant POS
• Assist with community events/fundraisers as needed
• Special projects, based on skills and interests
• Any other tasks as needed

• Thoroughly complete daily cleaning checklist for the store, front desk area, restrooms, exterior, and around fuel pumps
• Stock coolers and shelves; ensure products are priced and placed appropriately
• Properly store and label inventory
• Process store transactions accurately
• Open and close the till
• Other occasional duties:
  Authorize gas pumps for fuel transactions, fill propane tanks

• Minimum 1 year of experience working in customer service/hospitality
• High School Graduate/GED equivalency
• Valid driver’s license
• Able to work in a sitting, standing or walking position for 8-10 hours per day
• Able to safely lift 50lbs

• 2+ years experience working in customer service/hospitality
• Social media/marketing experience