Bingo Floor Clerk

Position: 13-400 Bingo Floor Clerk
Location: Towaoc

Summary/Objective The Bingo Floor Clerk is an entry-level, guest-facing position responsible for assisting guests with bingo purchases, verifying winning cards, issuing change, and providing courteous service during live bingo sessions. Floor Clerks are a key part of the on-the-floor team, helping ensure efficient operations and enhancing the overall guest experience. This role requires strong communication skills, attentiveness, and the ability to perform basic cash-handling duties in a fast-paced environment.

Key Accountabilities Sell bingo games, specials, and related items.

Verify serial and control numbers, process cash sales, and issue or make change

Accurately itemize and total guest purchases

Balance cash drawer or apron.

Count and verify cash at the beginning and end of each shift

Ensure all sales match recorded totals and complete required paperwork

Assist with fund deposits and withdrawals.

Prepare basic deposit and withdrawal forms

Maintain secure handling of all currency throughout the shift

Provide accurate and friendly guest service.

Answer player questions regarding game rules, schedules, and pricing

Assist guests with floor needs and direct them to appropriate team members as needed

Support floor operations during bingo sessions.

Verify winning cards quickly and accurately

Maintain cleanliness and organization of the bingo area during sessions

Promote a positive, team-oriented environment.

Assist coworkers and respond promptly to supervisor requests

Take initiative to complete assigned tasks and support department efficiency

Physical & Mental Requirements / Work Environment Bingo team members work in a fast-paced, guest-facing environment that requires extended periods of standing and walking. Team members must be able to speak clearly and confidently, including over a microphone when required, and remain focused while handling multiple tasks during live bingo sessions. The role involves frequent guest interaction, crowd engagement, and periods of high energy and noise.

Employees may be required to lift or move items up to 25 pounds, such as bingo supplies or promotional materials. The environment includes bright lights, loud sounds, and occasional exposure to secondhand smoke in casino-adjacent areas. Attention to detail, strong situational awareness, and a positive, guest-oriented demeanor are essential to success in any bingo role.

The ideal candidate should be able to fulfill all physical and mental aspects of the job, with or without reasonable accommodation.

Qualifications General Must  be at least 18 years of age and pass a drug test.

Must be able to obtain and maintain a Ute Mountain Ute Gaming Commission Bingo Support License (background checks may be required).Must demonstrate professionalism, reliability, and attention to detail

Ability to work flexible hours including nights, weekends, and holidays

Education

High school diploma or GED preferred.

Experience Prior experience in customer service, cashiering, or retail is preferred

Previous bingo or gaming floor experience is helpful but not required

Knowledge, Skills, and Abilities (KSAs)
Basic math skills required; ability to make change accurately

Good communication skills, both verbal and written

Willingness to learn department procedures and grow within the role Strong customer service orientation and ability to remain calm under pressure

Ability to stand or walk for 8+ hours during a shift

Willingness to work as a team, learn and take direction in a fast-paced, structured, and regulated environment

General Expectations Reliability and Positive Attitude Maintain dependable attendance and punctuality, demonstrating reliability in fulfilling your  willing to work extended hours, irregular schedules, weekends, and holidays as needed to meet business demands.

Perform other duties and projects as assigned, showing flexibility and adaptability.

Attend and actively participate in all company-assigned trainings to enhance skills and knowledge.

Approach all tasks with a positive attitude, contributing to a pleasant work environment and enhancing guest experiences.

If you make a mistake, make it in favor of the guest or the employee, never the house!

Custome…