Table Games Shift Manager

Title:

Table Games Shift Manager

Location:

Monarch Casino Resort Spa - Black Hawk, Colorado Status:
Full-Time Salary: $100,000

At Monarch Casino Resort Spa
, we are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Monarch Casino Resort Spa is seeking a professional, guest-focused, and results-driven Table Games Shift Manager to oversee daily Table Games operations during assigned shifts. This leadership role is responsible for maintaining an exciting, compliant, and service-oriented gaming environment while supporting operational efficiency, team member performance, and revenue goals.

The Table Games Shift Manager provides hands‑on leadership across table games operations, supervises floor leadership and dealers, ensures compliance with Colorado gaming regulations and internal controls, and delivers an exceptional guest experience consistent with Monarch’s standards of excellence. The ideal candidate is a confident casino operations leader with strong knowledge of table games, excellent judgment, and the ability to manage people, guest situations, and business priorities in a fast‑paced resort environment.

• Oversee all Table Games operations during assigned shifts, ensuring games are operated efficiently, professionally, and in compliance with company policies, internal controls, and applicable gaming regulations.
• Supervise, coach, and support Table Games team members, including supervisors, dealers, and assistant shift leadership, to maintain high standards of performance and guest service.
• Monitor game activity, table limits, staffing levels, guest volume, and overall floor conditions to ensure smooth and profitable operations.
• Ensure all table games are conducted accurately, fairly, and in accordance with established procedures, house rules, and regulatory requirements.
• Promote an exceptional guest experience by engaging with guests, resolving concerns professionally, and supporting a welcoming and energetic casino environment.
• Partner with Table Games leadership to implement operational strategies that drive revenue, improve service quality, increase market share, and support department goals.
• Monitor team member performance and provide timely coaching, feedback, recognition, and corrective guidance when appropriate.
• Assist with scheduling, labor planning, shift assignments, and coverage needs to ensure appropriate staffing levels based on business demand.
• Review and ensure accuracy of required paperwork, reports, fills, credits, ratings, markers, incident documentation, and other operational records.
• Maintain awareness of gaming trends, player activity, irregular play, suspicious activity, and potential compliance concerns.
• Support investigations involving guest disputes, procedural errors, suspicious gaming activity, or team member conduct issues.
• Ensure compliance with Title 31 requirements, Colorado gaming regulations, company policies, and internal control procedures.
• Coordinate with Surveillance, Security, Cage, Compliance, Player Development, and other departments as needed to support safe and compliant casino operations.
• Assist in training and developing team members to improve technical skills, service delivery, regulatory knowledge, and leadership readiness.
• Maintain a visible leadership presence on the casino floor and model professionalism, integrity, accountability, and excellent guest service.
• Handle guest and team member issues with discretion, sound judgment, and a calm, solutions-focused approach.
• Support department initiatives related to operational improvement, profitability, guest satisfaction, and team member engagement.
• Perform additional duties as assigned by Table Games or Casino Operations…