Monarch Rewards Coordinator

Job Title

Players Club Representative

22.00/hour

Full Time

Varies — Day/Swing

Monarch Casino Resort Spa in Black Hawk, Colorado sits 45-minutes west of downtown Denver. Rated by AAA as a Four Diamond resort, Monarch is in the top five percent of the nearly 31,000 properties approved by AAA who achieve this designation. Boasting 23-floors filled with 516-luxurious guest rooms and suites, five distinct restaurants, and over 40,000 square feet of gaming featuring 3,000 slot machines and over 45-table games.

Spa Monarch carries the #2 Hotel Spa rating from USA Today’s Readers Choice Awards. Monarch Chophouse carries Open Table’s Diner’s Choice Award along with the Wine Spectator Award of Excellence. An award shared by Bistro Mariposa for both 2024 and 2025.

As part of a family-owned business, we are committed to providing excellence in every guest experience. From exceptional gaming, exquisite dining, unique and indulgent spa experiences, and a warm welcoming acknowledgement every time you step through our doors. Our focus is on maintaining lasting relationships with our guests and our community, ensuring that every interaction is warm, and welcoming.

As part of a family-owned business, we are committed to providing excellence in every guest experience. From exceptional gaming, exquisite dining, unique and indulgent spa experiences, and a warm welcoming acknowledgement every time you step through our doors. Our focus is on maintaining lasting relationships with our guests and our community, ensuring that every interaction is warm, and welcoming.

Monarch Casino Resort Spa is seeking a passionate and guest-focused Players Club Representative to join our Club Services team. This position is responsible for promoting Club Monarch membership, enrolling new members, assisting guests with account-related needs, and delivering exceptional service in a fast-paced casino environment.

The Players Club Representative serves as a key ambassador for Monarch Casino Resort Spa and Club Monarch by engaging with guests, communicating membership benefits, supporting casino marketing initiatives, and maintaining the confidentiality and accuracy of guest information.

• Identify guests who are not currently Club Monarch members and assist them with enrollment.
• Open Club Monarch accounts and promote the value, benefits, and rewards of membership.
• Accurately read, verify, and input guest information into the casino marketing system using approved forms of identification, including driver’s license, state , passport, or military .
• Communicate Club Monarch benefits and rewards with professionalism, enthusiasm, and persuasive guest service skills.
• Provide exceptional customer service to all casino guests, including answering questions and assisting with Club Monarch-related needs.
• Promote Monarch Casino Resort Spa and Club Monarch during daily interactions with guests.
• Support the Marketing department as needed with promotions, events, guest outreach, and related initiatives.
• Maintain the security and confidentiality of all patron files, records, lists, and casino information.
• Follow all casino policies and procedures, internal controls, departmental rules, and applicable regulations.
• Comply with all requirements of the Colorado Department of Gaming.
• Work collaboratively with team members and other departments to create a smooth and welcoming guest experience.
• Maintain a professional, well-groomed appearance in accordance with company standards.
• Perform other duties as assigned.

• Prior experience in the hotel, casino, gaming, hospitality, or guest service industry preferred.
• Prior clerical or office experience preferred.
• Knowledge or experience in Club Services, VIP Services, Front Desk Services, or casino/hotel operations preferred.
• Must be able to obtain and maintain a Colorado Gaming Support License.
• Above-average knowledge of computer applications, including Microsoft Office and player tracking systems.
• Must provide a high level of customer service at all times.
• Must have excellent interpersonal skills with the ability to listen, engage, and verbally communicate…