Cage Cashier

Position: 80-302 Cage Cashier
Location: Towaoc

Cage Cashier is responsible for executing financial transactions with accuracy and efficiency while ensuring compliance with all gaming regulations and internal controls. This role delivers exceptional guest service, manages cash balances, and safeguards financial assets. By collaborating with other departments and maintaining professionalism, the Cage Cashier plays a critical role in ensuring seamless casino operations and an outstanding guest experience.

Key Accountabilities Transaction Processing:
Conduct accurate and efficient guest and internal monetary transactions, ensuring strict compliance with internal controls and gaming regulations.

Guest Service:
Provide exceptional service by promptly addressing inquiries, resolving concerns, and creating positive guest interactions.

Cash Management:
Maintain balanced cash drawers by verifying funds, reconciling discrepancies, and ensuring proper documentation.

Security & Compliance:
Adhere to all gaming regulations, internal controls, and security protocols to safeguard financial assets and sensitive information.

Department

Collaboration:

Coordinate with other departments to ensure smooth financial transactions and seamless casino operations.

Equipment Operation:
Utilize and maintain cash-handling equipment efficiently, reporting any malfunctions to prevent service interruptions.

Professionalism & Development:
Maintain a professional appearance, stay updated on policies and promotions, and participate in ongoing training to enhance job performance.

General Must be at least 18 years old to obtain a UMUGC Non-Support License (required). Must be able to pass the UMUGC and CG background investigations (no financial crimes or other felonies).Education High School Diploma or equivalent required. Associate's degree in a relevant field preferred but not required.

Certifications No specific certifications are required. However, relevant industry certifications, such as cash handling or financial transaction management, are preferred.

Experience No prior experience required; this is an entry-level position. However, previous experience in customer service, cash handling, data entry, or financial transactions is preferred.

Knowledge, Skills, and Abilities (KSAs)
Proficiency in cash handling and transaction accuracy.

Basic computer and calculator skills.

Strong organizational and record-keeping abilities.

Effective communication and customer service skills.

Ability to follow security and compliance procedures.

General Expectations Customer Service Excellence Create memorable guest experiences by providing outstanding service that leaves a lasting positive impression on all of UMCH's visitors.

Always engage by interacting warmly and professionally with all guests, making them feel welcome and valued.

Address guest inquiries and concerns promptly and courteously, ensuring guest satisfaction.

Comprehensive Game Knowledge Maintain up-to-date knowledge of all game rules, procedures, and promotions relevant to your area (slots, table games, sports book, and/or bingo).Ensure fair and accurate gameplay by adhering to established protocols, procedures, SOPs, and regulations.

Stay informed about new games and features to effectively assist and entertain guests.

Regulatory Compliance and Integrity Uphold the highest standards of honesty and integrity in all professional activities.

Adhere strictly to all company policies, procedures, and gaming regulations, including tribal, state, and federal laws.

Report any irregularities or violations to the appropriate authorities promptly.

Attention to Detail and Accuracy Handle all transactions accurately, including cash handling, chip exchanges, ticket payouts, and record-keeping.

Monitor games and equipment diligently to ensure proper operation and identify any issues.

Maintain accurate documentation as required for audits and compliance.

Teamwork and Communication Work collaboratively with team members to ensure seamless gaming operations and exceptional guest experiences.

Communicate effectively with colleagues and supervisors, sharing important information promptly.

Support other departments when needed, fostering a cooperative work environment.

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