Casino Host

Overview

• Develops and maintains effective relationships with current and potential Golden Nugget VIPs.
• Operates in compliance with Colorado Limited Gaming Act and other applicable municipal, state, and federal laws or regulations.
• Phone calls to VIPs with valid phone numbers.
• Emails to VIPs without valid phone number but with valid email address.
• Postal mail to VIPs without valid phone number or valid email address.
• Daily analytic reports for VIP status progression.
• Quarterly bonus eligibility based on job and player performance.

• Develop and implement communication strategy to build and maintain relationships with Golden Nugget VIPs through:
  • Phone Calls to VIPs with valid phone numbers. This includes keeping records of the disposition of each phone call.
  • Personalized emails to customers with a valid email address.
  • Direct Mail/Notes to VIPs with a valid physical mailing address.
  • Learn and record VIP information to establish a rapport (ex. Birthday, marital status, game preferences, communication preferences, etc.
• Update and manage VIP contact information in the Super Playmate database.
• Market/sell casino offers, promotions, hotel stays and other amenities to drive incremental visitation.
• Assist VIPs with personalized needs such as, but not inclusive of, hotel or restaurant reservations.
• Periodically survey and monitor surrounding competition concerning club points, promotions, and progress.
• Identify players with the potential to become a VIP.
• Issue discretionary comps (food, gas, hotel) based on play to build loyalty among current and potential VIPs.
• Assists with Special marketing and promotion events.
• Be knowledgeable of all Player’s Club operations.
• Performs assigned Player Development duties within deadlines.

• High school diploma or GED required.
• Associate's degree or Bachelor's degree in Hospitality, Business, Marketing, Communications, or a related field preferred.
• Minimum two (2) years of experience in casino operations, player development, hospitality, guest services, sales, or a related customer-facing role preferred.
• Previous experience as a Casino Host, VIP Host, Player Development Representative, or similar role strongly preferred.
• Knowledge of casino marketing programs, player rewards systems, and customer relationship management (CRM) tools preferred.

• Exceptional interpersonal and relationship-building skills.
• Proven ability to establish rapport and maintain relationships with VIP and high-value guests.
• Excellent verbal and written communication skills.
• Strong sales, networking, and customer service abilities.
• Ability to identify guest needs and provide personalized service solutions.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Ability to exercise discretion and maintain confidentiality regarding guest information.
• Knowledge of gaming regulations, casino operations, and player tracking systems preferred.
• Proficiency in Microsoft Office applications, including Outlook, Excel, Word, and Teams.
• Experience with casino management and player tracking systems preferred.
• Ability to analyze guest play and make sound business decisions regarding complimentary services and guest reinvestment.

USD $57,784.00 - USD $57,784.00 /Yr.

This position does not earn tips