Players Club Supervisor

Location: Black Hawk

At Monarch Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments.

Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Job Title:

Players Club Supervisor Salary:
Starting  per hour Status:
Full Time

Shift: VariesMONARCH CASINO RESORT SPA Monarch Casino Resort Spa in Black Hawk, Colorado sits 45-minutes west of downtown Denver. Rated by AAA as a Four Diamond resort, Monarch is in the top five percent of the nearly 31,000 properties approved by AAA who achieve this designation. Boasting 23-floors filled with 516-luxurious guest rooms and suites, five distinct restaurants, and over 40,000 square feet of gaming featuring 3,000 slot machines and over 45-table games.

Spa Monarch carries the #1 Hotel Spa rating from USA Today’s Readers Choice Awards. Monarch Chophouse carries Open Table’s Diner’s Choice Award along with the Wine Spectator Award of Excellence. An award shared by Bistro Mariposa for both 2024 and 2025.As part of a family-owned business, we are committed to providing excellence in every guest experience. From exceptional gaming, exquisite dining, unique and indulgent spa experiences, and a warm welcoming acknowledgement every time you step through our doors.

Our focus is on maintaining lasting relationships with our guests and our community, ensuring that every interaction is warm, and welcoming.

Responsibilities:

Lead by example in delivering professional, welcoming guest service at the Monarch Rewards desk and on the casino floor.

Support Team Members in achieving department goals for new member enrollment and communicating membership benefits effectively.

Promote Monarch Rewards membership, casino promotions, special events, and resort amenities.

Provide hands-on desk support, including opening membership accounts, replacing cards, answering telephone calls, and responding to guest inquiries.

Address escalated guest concerns professionally and communicate issues requiring additional assistance to department management.

Ensure accurate entry of guest information into the casino patron system using approved identification and established procedures.

Prepare shift reports and communicate guest service concerns, enrollment activity, and operational updates to management.

Assist with promotions and special events while maintaining attentive service during periods of high guest volume.

Maintain current knowledge of resort offerings and communicate accurate information to guests and Team Members.

Perform other duties as assigned.

Qualifications:

Strong guest service and communication skills, with the ability to interact professionally with guests and Team Members.

Ability to guide and support a team in achieving membership enrollment and guest service goals.

Ability to explain membership benefits clearly and encourage guest participation with enthusiasm and professionalism.

Proficiency in computer use, typing, spelling, basic mathematics, and accurate data entry.

Ability to review identification and accurately enter information into the casino patron system.

Strong organizational skills and the ability to manage multiple responsibilities in a fast-paced environment.

Ability to work independently, exercise sound judgment, and seek management assistance when appropriate.

A collaborative approach and commitment to maintaining positive working relationships.

Physical requirements…