Universal Banker , II, III, or IV, Telluride

Job Title

Universal Banker I, II, III, or IV

101 East Colorado Avenue, Unit A, Telluride, CO 81435

Monday – Friday, 8:00 am – 5:00 pm

Non‑Exempt Full‑Time

• $18.50 – $31.72 per hour
• Universal Banker I: $18.50 – $25.19 per hour
• Universal Banker II: $18.50 – $26.70 per hour
• Universal Banker III: $19.20 – $28.84 per hour
• Universal Banker IV: $21.13 – $31.72 per hour
• The hiring pay range is commensurate with the level of relevant experience and education.
• Eligible for an additional $1.00 per hour if approved for the Spanish Communication Assistant Program.

• Minimum 4 weeks of Paid Time Off (PTO)
• 11 Paid Holidays
• Medical, Dental, and Vision Insurance
• Health Savings (HSA), Flexible Spending (FSA), and dependent care spending accounts
• Company‑provided Life, AD&D, and Disability Insurance with supplementation options
• 401(k) plan with discretionary company match and profit sharing
• Discretionary annual bonus and employee referral incentives
• Employee Assistance Program (EAP)
• Tuition Reimbursement Program
• Spanish Communication Assistant Program Incentive

Responsible for demonstrating excellent customer service in accordance with Sturm Financial Group’s Mission, Vision, Values. Opens accounts, handles cash and various financial transactions, sells/cross‑sells bank products and services, assists customers with their banking needs, and resolves customer service issues while complying with regulatory requirements. Accountable for sales and service activities for assigned branch locations. Proactively seeks new customers through marketing and prospecting.

Refers customers to other areas of the company as appropriate.

• Processes paying/receiving transactions and maintains accurate records of all transactions.
• Cashes checks within assigned limits and stated guidelines.
• Responsible for daily cash settlements of cash and proof transactions.
• Balances cash drawer.
• Opens checking, savings, money market and certificates of deposit accounts. Orders checks and ATM/Debit cards and provides starter checks for new accounts.
• Understands and effectively applies selling techniques to open, develop, and close sales; creates product interest; actively cross‑sells products/services; actively pursues potential customers, both on and off bank property.
• Identifies customer’s financial needs through in‑person efforts, cold calls, referrals, and marketing, while providing strong product knowledge and quality service excellence.
• Displays sufficient knowledge in explaining, selling, and administering products; refers customers to appropriate resources within the organization.
• Actively seeks to understand customers’ complete financial services needs and recommends products and services based on those needs, including performing customer follow‑up actions as outlined in the ANB C.A.R.E.S Client Onboarding procedure.
• Identifies cross‑sell and referral opportunities to broaden customer banking relationships.
• Responds to customer needs and priorities; establishes effective working relationships with customers; identifies and takes appropriate action on customer needs.
• Provides efficient and courteous customer service, researching problems and implementing appropriate resolution.
• Collaborates with team members to achieve branch goals and objectives.
• Delivers the quality of service as defined by department and company standards.
• Maintains confidentiality as defined by department and company standards.
• Maintains current knowledge and consistent compliance with Bank Secrecy Act (BSA) requirements, as well as knowledge and consistent compliance with other banking regulations and bank policies and procedures related to the position.
• Adheres to all bank policies, procedures, and regulatory requirements.
• Participates in training and development activities to enhance job knowledge and skills.
• Supports the company’s Mission, Vision, and Values.
• Other duties as assigned.

• No experience required.
• Previous customer service or cash handling experience preferred.
• Ability to work in a fast‑paced…