Operations Specialist - Dillon

Location: Dillon

General Purpose

The Operations Specialist is a high-level position that delivers exceptional customer service through identifying customer needs and providing guidance for financial solutions to suit those needs. This position will mentor staff and may act as a back-up for location supervisors within the respective assigned location(s).

Essential Duties/Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Practices exceptional service with customers using available training programs and measurement tools (ie. Alpine Way/CARE/Mystery Shops standards).

* Uses numerous software applications to accomplish daily tasks and assists with training other employees on these programs as needed.

* Opens and maintains consumer and commercial bank accounts.

* Accurately processes deposits, transfers, withdrawals, and other transactions as needed.

* Provides customer with information on deposit accounts, rates, service charges, restrictions, and other relevant account information.

* Assists with locations audits and scheduling for location.

* Performs safe deposit box entry and exit functions for customers, as needed.

* Ensures adherence to strict policies and procedures for wires and safe deposit boxes.

* Supports in open/closing procedures, as well as operational audits.

* Generates correspondence to secure additional customer information to resolve customer concerns.

* Serves as a resource to operational staff on policies, procedures, guidelines, and compliance.

* Acts as back-up to main location supervisor with certain duties as assigned.

* Gives overrides and audit drawers.

* Assists in training and coaching new and existing staff members.

* Assists with talent management functions along with designated location management.

* Regular and reliable on-site attendance is required as an essential function of this position.

* Performs other duties as assigned.

Employees are held accountable for all duties of this job.

Job Qualifications

Knowledge, Skills, and Ability:

* Demonstrated excellent written and verbal communication skills and the ability to independently consult with the Bank's Customers.

* Ability to resolve issues, even in escalated situations.

* Highly skilled in problem solving and analytical ability.

* Strong time management skills, managing multiple tasks in a fast-paced environment.

* Strong mathematical and cash handling skills.

* Highly Skilled in Microsoft Office programs and Adobe Acrobat.

* Demonstrated exceptional organizational skills and maintains detailed files and notes for documentation as necessary.

* Advanced understanding and application of banking compliance regulations.

* Advanced knowledge in basic fraud detection and location security.

* Understands and demonstrates the importance of the ability to maintain confidential information.

* Advanced understanding of Alpine Bank products and services.

* Ability to work effectively in a team-oriented environment.

* Composes and submits proper business correspondence to internal and external customers.

Education or Formal Training:

* High School Diploma or General Education Diploma (GED) equivalent required.

* Completion of Alpine Bank Advanced New Accounts training required.

* Dormant status preferred or appropriate course completed within 3 months of hire.

* Possession of, or ability to obtain, a valid State of Colorado Driver's License is required.

* Possession of, or ability to obtain, a valid Notary Public is a plus.

The successful candidate will need to obtain the following training based on availability.

* Alpine Bank Supervisory Training.

* Alpine Bank HR Toolkit.

* Alpine Bank Development Academy - Level 2.

* Commercial Banking Workshop.

* Principles of Banking

Experience:

* A minimum of two (2) years working as a Personal Banking Representative II, Lead CSR or P ; or

* Three (3) years of experience working on frontline at a financial institution, preferred.

* Previous cash handling and/or customer service experience preferred.

* An equivalent combination of education and experience may be substituted on a year-to-year basis.

Working Conditions

Working Environment:

This job operates in a…