Floating Universal Banker

• Serve as a full-service, single point of contact for South State customers’ financial needs in the branch
• Provide exceptional transactional and account-management customer service as both Teller and FSR
• Attract, expand, and retain customer relationships and contribute to the bank’s financial growth
• Serve customers quickly, accurately, efficiently, and confidentially according to service standards
• Explain bank products, services, benefits, rules, regulations, and pricing
• Identify customer needs and make referrals to expand customer relationships
• Ensure compliance with Regulation CC, Bank Secrecy Act, and other banking regulations
• Explain and enroll customers in self-service technology options
• Process savings, checking, and loan-account transactions
• Maintain an orderly work area and guide or train new tellers as needed
• Provide safe-deposit-box access, cash checks, process withdrawals, sell certified checks, and balance transactions daily
• Service or balance ATMs and use the branch capture system as needed
• Follow transaction, workflow, security, audit, and operational procedures
• Open new deposit accounts and handle stop payments, wire transfers, and other account-maintenance functions within assigned limits
• Explain policies and procedures and resolve customer problems and complaints
• Direct difficult problems to appropriate assistance sources
• Maintain accurate and timely branch records, reports, and correspondence
• Float to different offices in the area to accommodate staffing needs
• Perform vault or backup vault responsibilities as assigned
• Perform other duties as assigned

• One year of teller or cash handling experience and six months customer relationship building or sales experience
• Demonstrated expertise in the Teller II and basic FSR job functions
• High School diploma or equivalent
• Cash handling, sales, and customer service experience
• Good interpersonal skills
• Good computer skills
• Ability to read, write, speak, and understand English
• Must be able to lift up to 50 pounds
• Must be able to stand and/or sit for long periods of time
• Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers
• Completion of South State Way New Team Member Orientation, Teller Foundations, Banker Foundations, assigned Regulatory Compliance Training, and policy acknowledgements through Docu Sign
• Travel may be required to attend meetings or training as needed

Demonstrates expertise in customer service, cash handling, and compliance with banking regulations. Proficient in managing customer relationships and transactions while maintaining accurate records and operational procedures.

• Teller Experience
• Customer Relationship Building
• Cash Handling
• Regulatory Compliance
• Sales Experience

• Cash Handling
• Account Management
• Transaction Processing
• Regulation CC Compliance
• Bank Secrecy Act Compliance
• Self-Service Technology Enrollment
• Account Maintenance
• Record Keeping
• Problem Resolution
• Sales Techniques

• Interpersonal Skills
• Customer Service
• Communication Skills

• High School Diploma or Equivalent
• Regulatory Compliance Training

• Banking Regulations
• Financial Growth
• Customer Needs Assessment
• Service Standards
• Operational Procedures

• Branch Capture System
• Computer Systems