E911 Public Safety Dispatcher

Job Title: E911 Public Safety Dispatcher

Department: Emergency Communications Center

Reports To: E911 Communications Supervisor

Classification: Full-Time, Non-Exempt

Compensation Range: $50,696.60 - $60,780.70 annually

• Compensation based on years of experience as a certified Public Safety Dispatcher or equivalent
• 2026 Pay Scale – Public Safety Dispatcher Series
  • CTO / 6 Month Probation $53,231.40
  • Public Safety Dispatcher I $56,703.00
  • Public Safety Dispatcher II $58,404.10
  • Public Safety Dispatcher III $60,156.30
  • Public Safety Dispatcher IV $61,960.90
  • Public Safety Dispatcher V $63,819.80
• Communication Training Officer (CTO) Certification Pay – incentive added to salary
• Professional Development Support – instructor courses and education opportunities
• Advanced Education Pay – up to 6% salary increase for applicable college degrees
• Bilingual Pay Incentive – supplemental pay for demonstrated Spanish/English fluency
• Overtime Opportunities – paid at 1.5× hourly rate
• Annual Health & Wellness Allowance for county employees
• End‑of‑Year Bonus based on months of service

The Public Safety Dispatcher is a highly skilled communications professional within the Lake County Emergency Communications Center. Under the general supervision of the Communications Supervisor and direction of the Lake County E911 Authority Board, the dispatcher provides essential emergency and non‑emergency communications support to the public, law enforcement, fire services, EMS, and partner agencies. Dispatchers must use sound judgment, critical decision‑making skills, and adhere to all directives, policies, procedures, and legal requirements.

The role requires the ability to remain calm and effective under intense pressure, communicate clearly with distressed or emotional callers, and anticipate the needs of first responders. Dispatchers may work independently in the communications center and must function within a structured chain of command. Mandatory overtime may be required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Answer, process, and prioritize 911 emergency calls and dispatch the appropriate law, fire, medical, or rescue response
• Perform CCIC/NCIC queries and relay information to authorized personnel
• Monitor courthouse video surveillance and notify appropriate units of security concerns
• Respond to administrative and non‑emergency calls, providing information or referral as appropriate
• Enter, confirm, modify, and clear warrants as directed by law enforcement, courts, or judicial offices
• Maintain accurate, timely documentation within CAD and communication systems

• None

• High‑stress and fast‑paced situations
• Traumatic or emotionally disturbing calls
• Extended periods using headsets and computer systems
• 24/7 operational environment including nights, weekends, holidays, and emergency activations

• High school diploma or equivalent
• Valid driver’s license
• Clean criminal and driving record (no felonies)
• Ability to obtain:
  • Colorado Bureau of Investigation OSN License
  • Notary Public certification
• Proficiency in MS Word, Excel, CAD, and basic computer programs
• Strong multitasking, typing, and communication abilities
• Ability to pass all required pre‑employment testing, including:
  • Criti Call dispatch exam
  • Physical ability evaluation
  • Psychological evaluation
  • Oral board interview
  • Drug screening (continuous and random testing may apply)

• Adequate vision with or without correction to read reports and computer screens
• Adequate hearing to communicate via telephone and radio systems
• Ability to climb, stoop, kneel, bend, crouch, twist, reach, and lift up to 20 lbs
• Manual dexterity for typing and operating communication equipment
• Ability to sit for long periods
• Ability to work extended operational hours during critical incidents (wildfires, avalanches, search & rescue, active shooter events, etc.)

• Urine drug screen
• Hearing and vision screening
• Orthopedic evaluation
• Grip strength and balance testing
• Height and weight measurement
• A…