CSP Communications IT Temporary Aide

Job Title

This position is open to both Colorado and out of state residents. A list established with this recruitment may be used to fill other similar positions within the Colorado Department of Public Safety in the next 12 months.

Our mission is engaged employees working together to safeguard lives and to provide diverse public safety services to local communities.

Our vision is creating safer and more resilient communities across Colorado.

Our core values are unity, honor, and service.

The State of Colorado strives to create a Colorado for all by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.

The State is dedicated to non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.

At CDPS, our culture is driven by our commitment to creating a safer Colorado and guided by a public service focus. We strive to provide effective solutions and services to our fellow Coloradans. We model a culture of collaboration, innovation, and growth for our employees. We maintain a professional and inclusive workplace.

Careers with a purpose:

If you are passionate about public safety and public service, and are eager to dedicate your career to serving Coloradans, consider joining CDPS. Our team at CDPS consists of exceptional individuals and is an environment where you can challenge yourself and acquire new capabilities to build a rewarding and fulfilling career.

We are committed to providing public safety services to our communities including safety on our roads, preparing for and mitigating environmental disasters such as floods and wildland fires, disaster recovery, combating crime, promoting school safety, and victim services.

The mission of the Colorado State Patrol is to ensure a safe and secure environment for all persons by utilizing the strengths of its members and providing professional law enforcement services that reflect honor, duty, and respect. Through high visibility, strict enforcement, maximum resource deployment, and community education, the CSP promotes safety, protects lives, and preserves state highways.

Work environment:

• Primarily 8:00 am – 5:00 pm work hours, Monday-Friday
• Approximately 100% spent in the office during training
• Potential for hybrid (1-2 days remote per week) after the completion of training
• Occasional travel during working hours

About the job:

• These are temporary positions (9 months or less).
• Employees appointed in these positions are considered non-permanent employees in the Temporary Aide class series.
• Temporary aides are not eligible for benefits and paid leave (including holiday and/or administrative leave), except as required by law.
• Temporary aides will earn paid sick leave, accruing one (1) hour of sick leave for every thirty (30) hours worked (balance is capped at 48 hours).
• During time of employment, these positions will work at least 40 hours a week and are eligible for paid overtime.

This position will work with and support the Communications Branch to manage and coordinate all Branch/Agency projects through the use of standard industry project management principles and methodologies. Understands the agency's mission, programs, objectives, and organizational structure in order to prioritize work activities based on organizational goals and situational pressures. Effectively plans and organizes work activities and prioritizes task completion to meet schedules and deadlines.

Key responsibilities:

• Provide management assistance and hands-on work with 20 separate IT related projects, including but not limited to:
• Ordering/inventorying/tracking/provisioning/issuing police radios and cellphones, and assisting with disparate technology efforts (including phone and Computer Aided Dispatch administration, help desk support, and trouble ticket resolution).
• Accurate documentation of pertinent information.
• Prioritize tasks that may be of similar urgency.
• Properly handle confidential information.
• Handle multiple tasks at a given moment.
• Operate complex equipment & software.
• Adhere to policies & procedures.

Note, to be considered for this position, you must meet one of the following options for consideration.

Minimum qualifications:

• All applicants, military and civilian, must be 18 years of age.
• High school diploma or a G.E.D.
• Two (2) years of customer service experience and two (2) years of client management experience.
• This experience must be clearly documented on your application and the supplemental questions must be answered.

Preferred competencies:

• Excellent organizational skills
• Must be able to communicate and work with a diverse population
• High attention to detail
• High levels of accuracy
• Work under strict deadline requirements

Conditions of employment:

• Must be a Colorado resident at the time of application
• Requires successful completion of a background investigation that…