Colorado State Patrol Public Safety Dispatcher - Denver

Police Communication Technician

This Communications Branch exists to provide a professional public safety communications service for the Colorado State Patrol, other partner agencies, and the public. The communications services includes researching and disseminating routine, emergency and criminal justice information, dispatching, and when required, providing 911 and emergency medical dispatch services.

Police Communication Interns are non-sworn telecommunication specialists who are provided paid, on-the-job training to become a Police Communication Technician. Police Communication Technicians are non-sworn telecommunication specialists who provide dispatch services to law enforcement officers from multiple agencies. Communications Technician is a fully operational level position that provides public safety communications, and receives and disseminates emergency calls for service to federal, state, and local government public safety agencies.

Police Communications Technicians operate highly complex computer systems and communications equipment that allow them to provide information and assistance to the citizens of Colorado and those visiting our state. The position monitors officer activity and safety by utilizing computer systems for entering and retrieving information related to calls for service, general information, and performing investigative inquiries. Through critical decision making, Police Communications Technicians provide information to field personnel enabling them to appropriately enforce actions and are often vital to officer safety.

Key responsibilities include receiving incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, determining response requirements and relative priorities of situations, and dispatching units in accordance with established procedures. Technicians operate the Incident Command/Integrated Command Systems (ICS) in order to record details of calls, dispatches, and messages. They relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.

Technicians utilize Computer Aided Dispatch System, and contact emergency response field units to determine emergency units available for dispatch. They receive and disseminate all requests for emergency services such as 911 calls, suicide, homicide, assaults, domestic disputes, drunk drivers, reports of road rage, motor vehicle accidents, motorists in need of assistance. Technicians operate designated camera systems, operate radio consoles, and computer terminals to receive, record, and transmit police and other emergency services communication.

They interview callers' request for emergency services, comprehend, analyze and determine the appropriate level of response.