E911 Public Safety Dispatcher

Job Title: E911 Public Safety Dispatcher

Department: Emergency Communications Center

Reports To: E911 Communications Supervisor

Classification: Full-Time, Non-Exempt

Compensation Range: $50,696.60 - $60,780.70 annually

Open until filled

• Compensation based on years of experience as a certified Public Safety Dispatcher or equivalent.
• 2026 Pay Scale – Public Safety Dispatcher Series
• CTO / 6 Month Probation: $53,231.40
• Public Safety Dispatcher I: $56,703.00
• Public Safety Dispatcher II: $58,404.10
• Public Safety Dispatcher III: $60,156.30
• Public Safety Dispatcher IV: $61,960.90
• Public Safety Dispatcher V: $63,819.80

Lake County offers a competitive benefits package. Details can be found at:
Employee Benefits | Lake County, CO

• Communication Training Officer (CTO) Certification Pay – incentive added to salary.
• Professional Development Support – including instructor courses and education opportunities.
• Advanced Education Pay – up to a 6% salary increase for applicable college degrees.
• Bilingual Pay Incentive – supplemental pay for demonstrated Spanish/English fluency.
• Overtime Opportunities – paid at 1.5x hourly rate.
• Annual Health & Wellness Allowance for county employees.
• End-of-Year Bonus based on months of service.

Join a workplace where public service meets opportunity. At Lake County Government, employees are empowered to grow, collaborate, and make a meaningful impact every day. We offer a supportive environment that values innovation and connection, with reliable compensation, comprehensive benefits, and a commitment to helping you succeed both professionally and personally.

• Assume Good Intent:
  Approach each interaction with positive mindset and openness to understand others.
• Model Professional:
  Maintain high standards in behavior and communication that reflects our values.
• Apply County Wide Lens:
  Consider the broader impact of decisions on our community and organization as a whole.
• Be Solutions-Oriented:
  Focus on finding constructive solutions rather than dwelling on problems or challenges.
• Practice Servant Leadership:
  Prioritize the needs of others, fostering a supportive and collaborative work environment.
• Support Meaningful Work-Life Balance:
  Encourage boundaries that support personal well-being while achieving professional responsibilities.

The Public Safety Dispatcher serves as a highly skilled communications professional within the Lake County Emergency Communications Center. Under the general supervision of the Communications Supervisor and direction of the Lake County E911 Authority Board, the dispatcher provides essential emergency and non-emergency communications support to the public, law enforcement, fire services, EMS, and various partner agencies.

• Answer, process, and prioritize 911 emergency calls and dispatch the appropriate law, fire, medical, or rescue response.
• Perform CCIC/NCIC queries and relay information to authorized personnel.
• Monitor courthouse video surveillance and notify appropriate units of security concerns.
• Respond to administrative and non-emergency calls, providing information or referral as appropriate.
• Enter, confirm, modify, and clear warrants as directed by law enforcement, courts, or judicial offices.
• Maintain accurate, timely documentation within CAD and communication systems.
• Supervisory Responsibilities:
  
  None.

This position involves exposure to:

• High-stress and fast-paced situations
• Traumatic or emotionally disturbing calls
• Extended periods using headsets and computer systems
• A 24/7 operational environment including nights, weekends, holidays, and emergency activations

• High school diploma or equivalent
• Valid driver’s license
• Clean criminal and driving record (no felonies)
• Ability to obtain:
  • Colorado Bureau of Investigation OSN License
  • Notary Public certification
• Proficiency in MS Word, Excel, CAD, and basic computer programs
• Strong multitasking, typing, and communication abilities
• Ability to pass all required pre-employment testing, including:
  • Criti Call dispatch exam
  • Physical ability evaluation
  • Psychological evaluation
  • Oral board interview
  • Drug…