Short Term Rental (STR) Program Manager Job Cripple Creek Colorado USA,Government

Location: Cripple Creek

Teller County Short-Term Rental Program Manager

Teller County is looking for an experienced property management professional to lead the implementation of its new Short-Term Rental Program. In this role, you'll apply your expertise in rental operations, owner relations, compliance, and customer service while building a program that will serve residents, property owners, and visitors for years to come. Ideal candidates will bring experience in property management, rental operations, program administration, regulatory compliance, code enforcement, or similar fields where customer service, regulatory compliance, and property oversight are central responsibilities.

What You'll Do:

Manage the day-to-day administration and operation of the County's Short-Term Rental Program in accordance with applicable County ordinances, resolutions, policies, procedures, and established program requirements.

Serve as the primary point of contact for STR applicants, property owners, local agents, property managers, STR service providers, residents, and other stakeholders regarding program requirements, application processes, permitting, complaints, and compliance matters.

Review STR permit applications and supporting documentation for completeness, accuracy, and compliance with established program requirements; identifies deficiencies, requests additional information, and coordinates application processing through final determination.

Supervise administrative staff assigned to the STR Program, including assigning and reviewing work, establishing schedules and priorities, providing training and guidance, monitoring performance, addressing performance and conduct concerns, and completing performance evaluations in accordance with County policies and procedures.

Maintain familiarity with individual properties, permit status, ownership and contact information, complaint history, compliance concerns, and other relevant program information.

Coordinate the issuance, renewal, amendment, suspension, revocation, or other disposition of STR permits in accordance with established authority, procedures, and applicable County requirements.

Receive, review, document, and respond to complaints involving STR properties; evaluates available information, communicates with involved parties, conducts follow-up, and determines appropriate next steps within established authority.

Conduct site visits to STR properties when warranted by complaints, reported concerns, suspected violations, or other program needs. Documents observations and determines whether additional follow-up, corrective action, referral, or coordination with another County department or outside agency is appropriate.

Monitor STR properties for ongoing compliance with permit conditions and program requirements and works with property owners or managers to address identified deficiencies and achieve timely resolution when appropriate.

Apply established enforcement procedures consistently and fairly, including documenting violations, issuing notices or corrective directives within delegated authority, tracking compliance deadlines, and recommending further action when necessary.

Coordinate with County departments, the County Attorney, code enforcement, and external agencies as appropriate on matters involving land use, building safety, fire protection, emergency response, septic systems, public health, law enforcement, taxation, or other issues affecting STR properties.

Maintain accurate and complete program records, including applications, permits, affidavits, correspondence, complaints, compliance actions, site visit documentation, renewals, and other required records.

Track program activity and performance measures and prepares reports regarding applications, permits, complaints, compliance trends, enforcement activity, workload, and other relevant program information.

Identify recurring issues, operational challenges, emerging trends, and opportunities for program improvement and recommends changes to procedures, processes, educational materials, or program requirements.

Develop and maintain program procedures, forms, guidance documents, educational materials, standard correspondence, tracking systems, and other resources necessary for effective program administration.

Work collaboratively with administrative support staff to ensure timely application intake, accurate recordkeeping, responsive customer service, consistent communication, and effective workflow management.

Provide information and recommendations to County Administration regarding significant or complex compliance matters, enforcement actions, policy considerations, resource needs, and overall program performance.

Maintain current knowledge of applicable County requirements and relevant trends, practices, and regulatory developments related to short-term rentals and local government administration.

Represent the STR Program at meetings, public forums, or other engagements as assigned and communicates program information clearly and…