Emergency Communications Specialist I - II

Park County Government Job Postings Emergency Communications Specialist I - II General Purpose

Receive and relay calls for emergency and non-emergency public safety assistance via both radio and phone calls and dispatch public safety law and emergency medical/fire for an Emergency Communications Center (ECC); duties may include activities such as: call taking and referral; providing information and assistance to non-emergency callers including referral to outside agencies; entering call records, maintaining call logs, and compiling call-related statistics;

operating computer-aided dispatch systems for both public safety law and emergency medical/fire dispatch; and serving on an incident dispatch team. This is a safety-sensitive position that handles confidential information.

The following are examples of primary duties assigned to positions in this classification. Other related duties and responsibilities may be assigned.

• Receive and prioritize emergency and non-emergency calls and digital requests for help from the public requesting police, fire, ambulance and other emergency services; gather, analyze, and report critical information during life-or-death situations such as crimes in progress, medical emergencies, and fire/rescue incidents, and dispatch units according to policy.
• Administer care by providing pre-arrival medical instruction or directing callers through procedures such as CPR, childbirth, or controlling of blood loss while emergency medical services are in route.
• Operate a variety of public safety communications equipment including a multi-channel radio, 911 emergency telephone equipment, text-to-911 equipment, advanced location systems, computer-aided dispatch systems, instant recall recorders and paging and intercom systems.
• Read/interpret maps for the public, field personnel, and other agencies in order to assist in locating certain geographical areas; interpret telephone call locations from maps by applying knowledge of local geography in order to provide appropriate and timely assistance.
• Provide assistance, information and directions to non-emergency callers; refer and/or transfer calls to outside agencies as appropriate
• Coordinate and relay information and assistance requests involving other law enforcement and fire-fighting agencies; coordinate and assign resources as necessary in emergency and non-emergency situations; maintain contact with all units monitoring status and location of police, fire and emergency medical service units.
• Retrieve information from State and National computer networks regarding wanted persons, stolen property, vehicle registration, stolen vehicles and other related information, relay information to officers in the field.
• Perform other duties of a similar nature or level.

• Accurately type 3250 KPH.
• Respond to and resolve difficult and sensitive citizen inquiries and complaints.
• Establish priority of emergency situations.
• Work in an environment that requires rapid multi-processing.
• Work a rotating schedule including nights, weekends, and holidays to ensure 24/7 coverage.
• Operate a variety of telecommunications receiving and transmitting equipment.
• Read and interpret maps and other navigational resources.
• Work under pressure, exercise good judgment and make sound decisions in emergency situations.
• Interpret and apply Federal, State and local policies, laws and regulations.
• Communicate clearly and concisely, both orally and in writing.
• Must pass a background investigation that meets all local, state, and federal requirements as well as be without felony convictions.
• Must pass vision, hearing, drug screening as well as a psychological exam.
• Applicant must successfully complete the training program to remain employed.
• Must pass a background investigation that meets all local, state, and federal requirements as well as be without felony convictions.

Contributes to maintaining the integrity of the organization and displays high standards of ethical conduct; understands the impact of violating these standards on an organization, self and others; is trustworthy.

Work is performed in an emergency…