Community Relations Technician

Community Relations Technician

The Community Relations Technician is an hourly position that supports the Town of Frisco government and community through positive, proactive interaction with community members and guests to help them understand Town goals, expectations, and Code, with education and voluntary compliance emphasized, and appropriate enforcement pursued when necessary. This role is a part of the Administration Department, as a non-sworn/civilian position, and does not report to the Police Department.

Under the supervision of the Town Clerk, the Community Relations Technician is responsible for enforcement of Municipal governing functions such as, but not limited to: short-term rental complaints, business licensing c, public nuisances such as trash, noise, abandoned vehicles, and property, water bill noticing, and development standards. The Community Relations Technician performs general supportive functions to meet the needs of the community, with a heavy focus on building relationships between the Town government and the community it serves.

This position often acts as a point of contact for the general public for large-scale projects or ongoing Town matters.

Why work for the Town of Frisco as the Community Relations Technician? There are many reasons! Some amazing incentives are the convenience of a clean car year-round with a FREE car wash, free recycling, trash, and compost pick up. Summer incentives include free paddle sports, a free 2-hour pontoon/fishing boat rental reservation (one per employee) and free boat rentals if not rented for the final rental of the day.

Winter incentives include free tubing at the Frisco Adventure Park, free Nordic Center passes for employee and family, free Terrain Park pass, friends and family passes for tubing, Copper Mountain discounted season passes, Copper Mountain free daily lift ticket voucher program for employee and half off for dependents. Want to know more? Check out the benefits tab above. And of course, don't forget to apply to take advantage of the cool perks and the amazing opportunity that awaits you!

Pay Grade 3 Budgeted hiring wage range = $24.74 - $30.92 Full wage range
* Minimum: $24.74 Mid: $30.92 Max: $37.11
* wage offer based on specific job experience and education

Essential Functions

• Performs proactive and responsive municipal code enforcement by regularly walking and monitoring commercial business areas, including Main Street and Summit Boulevard, and visiting other areas of the Town to identify, investigate, document, and address potential violations of Municipal Code, including short-term rental complaints, business licensing, public nuisances such as trash, noise, abandoned vehicles, and property, water bill noticing, and development standards.
• Interprets, applies, and enforces applicable provisions of Municipal Code and related regulations within the authority and scope of the position; receives complaints from the general public, identifies and investigates potential violations, communicates requirements, educates community members, and pursues appropriate compliance in accordance with established policies, procedures, enforcement practices, and applicable law.
• Engages with community members, business owners, property owners, and other stakeholders in professional and diplomatic interactions to explain Town requirements, address concerns, resolve conflicts, encourage voluntary compliance, and build positive relationships between the Town and the community.
• Conducts code enforcement follow-up and compliance activities, including phone calls, emails, site visits, meetings, warnings, documentation, and, when appropriate, citations or other formal enforcement actions.
• Prepares, maintains, and updates accurate reports, records, photographs, activity documentation, correspondence, and contacts using Community Core, Microsoft suite, and other required software systems, consistent with established policies, procedures, formats, and timelines.
• Uses multiple software systems and technology platforms to research Municipal Code and related information; document enforcement activities; maintain records; communicate with internal departments and external stakeholders; and track complaints, cases, and compliance activities.
• Responds to and investigates complaints and reported code violations, gathering relevant information, conducting site observations, communicating with involved parties, documenting findings, and coordinating with appropriate…