Receptionist​/Referral & Resource Navigator

About Peak Vista Community Health Centers

Peak Vista Community Health Centers is a nonprofit health care organization whose mission is to provide exceptional health care to people facing access barriers through clinical programs and education. We provide integrated health care services including medical, dental, and behavioral health through our 20 outpatient health centers. We deliver care with a strong "Hospitality" culture. Our organization has over 800 employees and serves more than 74,300 patients annually in the Pikes Peak and East Central regions of Colorado, covering 14 counties from the front range to the Kansas border with locations throughout Colorado Springs, Fountain, Divide, Limon, and Strasburg.

Peak Vista is accredited by the Accreditation Association for Ambulatory Health Care, Inc. (AAAHC).

$16.25 to $23.56 hourly based on experience.

• Medical, Dental, Vision, Life, STD, LTD
• 403(b) Retirement with Company Match
• Paid Time Off
• Tuition Assistance
• Perks Rewards
• Employee Assistance Program

55981 E Colfax Ave, Strasburg, CO 80136

This position is a combination of both the Receptionist and Resource Navigator roles, working to fill the various Center needs as they arise. The Receptionist is the first line of customer service at the centers and provides direct support and guidance to the patrons of Peak Vista. The Resource Navigator assists patients with identifying barriers to effective care, helping them work with community resources to overcome these barriers, and is key in obtaining clinically appropriate services through referral processing inside and outside of the Peak Vista Community Health Centers.

• Schedules appointments.
• Performs the necessary intake functions for arriving patients.
• Answers questions, handles cash, directs telephone calls and other patient service duties.
• Upon arrival, advises patients if provider is delayed.
• Informs patient every 15 minutes of appointment status.
• Ensures coverage and presence is always maintained at the front counter; may travel to nearby clinics to assist with coverage or training.
• Enhances department effectiveness, efficiency, and productivity by contributing to and participating in performance improvement goals.
• Supports clinical and social referral processes through to completion or closure.
• Utilizes all referral processes applicable to the payor source, including pre-certifications and prior authorizations.
• Collaborates with clinical staff, support teams, and community providers to ensure smooth transition to the most suitable level of care.
• Promotes patient education and care plan activities to reduce hospital readmission rates through interdisciplinary collaboration to achieve measurable patient outcomes.
• Contributes to the implementation of the member’s care plan.
• Promotes and demonstrates the mission, vision, and Core Values of Peak Vista.
• Develops and maintains good working relationships with all departments, the management team, medical staff, and leadership.
• Embraces cultural diversity among staff and the community.
• Responsible for the human, financial, and material resources as well as data and information entrusted to us.
• Strives to deliver the best outcomes and highest quality service.
• Demonstrates knowledge of and adherence to the Compliance Plan and conflict of interest requirements.
• Other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Spanish bilingual preferred.

• Education:
  
  High school diploma or equivalent education.
• Work Experience:
  
  Two years of customer service experience preferred.

Basic – ability to access the intranet/internet to manage timecard, review policies and procedures, and read company communications; use e‑mail to communicate with co‑workers, leadership, and other departments; enter and correct data, modify a workbook,…