Director of Outpatient Services

Director Of Outpatient Services

The Director of Outpatient Services provides leadership, strategic direction, and oversight of outpatient clinical programs and continuity of care services across Centennial's catchment area. This role supports the development, implementation, and ongoing enhancement of outpatient and clinical service lines, including case management, youth mentorship, peer support services, therapeutic services, judicial and competency-based programs, and substance use treatment services. The Director of Outpatient Services will be located within, or willing to relocate to within a reasonable timeframe, our 10-county catchment area of Northeastern Colorado.

Provide strategic and operational leadership for outpatient clinical services by fostering a collaborative, inclusive, and mission-driven culture across the agency.

Provide direct clinical services at a level determined by the Chief Clinical Officer based on program and team needs.

Lead, supervise, mentor, and support Clinical Supervisors and outpatient staff across the agency's service area, including recruitment, onboarding, training, performance management, and professional development.

Oversee the development, implementation, expansion, and continuous improvement of outpatient clinical programs and service lines, ensuring alignment with community needs, agency goals, evidence-based practices, and regulatory requirements.

Monitor program performance and clinical operations through dashboards, audits, and data analysis to support quality improvement, productivity, caseload management, level-of-care determinations, and client engagement strategies.

Provide oversight of clinical quality assurance activities, including documentation reviews, treatment plan approvals, fidelity monitoring, and compliance with agency, state, federal, and ethical standards.

Develop, implement, and maintain policies, procedures, workflows, and clinical practice guidelines related to outpatient and clinical services.

Partner with leadership and operations teams to support staffing models, scheduling, workflow coordination, and resource allocation to meet organizational and community needs.

Oversee staff and leadership training initiatives, including clinical onboarding, mentorship programs, and continuing education opportunities.

Provide oversight and coordination of graduate internship and practicum programs, including collaboration with academic institutions and maintenance of required documentation.

Support program budgeting, financial stewardship, reporting, and operational planning in partnership with program and executive leadership.

Collaborate with internal and external stakeholders to strengthen community partnerships, improve care coordination, and integrate services across programs and agencies.

Represent the agency through community engagement, outreach activities, and professional collaboration opportunities that promote agency services and mission.

Participate in the agency's rotating Administrator-On-Call schedule supporting 24/7/365 emergency response operations.

Travel throughout the agency's service area and to other locations as needed to support program operations and leadership responsibilities.

Perform other duties as assigned.

Oversee compliance with payer, accreditation, and regulatory requirements, including Medicaid, Medicare, commercial insurance, state behavioral health regulations, and applicable grant-funded program requirements.

Utilize data and outcome measures to evaluate program effectiveness, support strategic decision-making, and drive continuous quality improvement initiatives.

Collaborate with executive leadership on strategic planning initiatives, service expansion opportunities, workforce development strategies, and organizational performance goals.

Promote a culture of diversity, equity, inclusion, belonging, and culturally responsive care throughout outpatient and clinical service delivery.

Support recruitment, retention, succession planning, and leadership development efforts to ensure workforce stability and clinical excellence.

Participate in incident review processes, risk management activities, sentinel event reviews, and corrective action planning as needed.

Responsible for the direct and indirect supervision of Clinical Supervisors, Program Managers, licensed and unlicensed clinical staff, interns, and ancillary personnel within assigned service lines. Responsible for hiring, coaching, performance management, disciplinary action, employee engagement, succession planning, and staff development. The Director may supervise up to 15 staff at any given time between clinical and non-clinical team members.

Master's degree in Social Work, Counseling, Marriage and Family Therapy, Psychology, or a related behavioral health discipline that leads to licensure under Colorado Mental Health Practice statutes.

Fully independent and unrestricted license in the State of Colorado as LCSW, LPC, LMFT or Psychologist. Dual licensure as LAC preferred. Must…