Patient Account Assoc Credit Balance and Acct Review_COFR

Job Description

Provides extraordinary care to our customers through friendly, courteous, and professional service through a broad understanding of account handling processes, extraordinary interpersonal skills, and the ability to resolve complex issues in a timely and accurate manner.

• Identifies appropriate payment details and saves back‑up as appropriate.
• Researches, validates and makes adjustments to payment postings. Follows up in accordance with procedures and policies with an overall goal of account resolution.
• Initiates payer recoupments, payer refunds, and patient refunds where applicable. Follows up in accordance with procedures and policies with an overall goal of account resolution.
• Able to navigate various payer claim portals and understand payer functionality.
• Interacts with others by effectively communicating both orally and in writing.
• Operates computers and other office equipment, as well as various computer software.
• Sees and reads computer monitors and documents in English.

• Recognizing true over payments from false credits
• Researching claim cycle
• Understanding Coordination of Benefits
• Understanding EOB
• Understanding Medical Terminology
• Payment Handling
• Effective written and verbal communication
• Computer Literacy
• Time Management
• HIPAA Regulations

• High School Diploma or equivalent (GED) required
• One (1) year of experience in hospital or physician back‑end revenue cycle (Payment Posting, Billing, Follow‑Up, Collections) required
• Knowledge of Medicaid and Medicare billing regulations required

We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states:
California, Connecticut, Hawaii, Illinois, Massachusetts, Minnesota, New York, Pennsylvania, Rhode Island, Vermont, Washington.

• Operate computers and other office equipment requiring the ability to move fingers and hands.
• Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.
• May require lifting and transporting objects and office supplies, bending, kneeling and reaching.

Peaks Regional Office, Broomfield, Colorado

40 hours per week.

Hourly rate: $19.29 – $25.61, dependent on experience.

We care about your well‑being – mind, body, and spirit – and provide a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All positions subject to close without notice.