Certified Telehealth Specialist

Job Description

The Certified Telehealth Specialist works in conjunction with remote technicians and Doctors to perform activities involving patient care, pre-testing, being a chairside advocate during the remote exam and maintaining the doctor’s appointment schedule in a manner that delivers a professional and pleasurable patient experience. With Telehealth, this role is responsible for conducting pre-testing and specialized testing for tele-optometric exams utilizing Telehealth-related equipment and instruments.

• The Certified Telehealth Specialist (CTS) is a patient advocate. The CTS will guide the patient through the entire Telehealth exam experience, from pre-test, being chairside during the exam and handing the patient off to an optician to purchase materials.
• The CTS will complete patient registration by gathering patient information, including Medical History and Ocular Health data.
• The CTS will conduct pretesting and explain to the patient each step of the process, which instruments conduct which tests and why they are important.
• The CTS must be comfortable engaging the patient in friendly conversation (e.g., asking lifestyle questions) to uncover potential needs for eyeglasses and/or contact lenses, or any items the patient would like to make sure are covered by the Doctor.
• The CTS will assist the Remote Technician and Remote Doctor when interacting with patients.
• The CTS will partner with the remote Doctor to help make appropriate lens recommendations using the lens and handoff tools.
• After the exam, the CTS will escort the patient to the appropriate optician or technician, explaining the recommendations for eyeglasses and/or contact lenses made for the patient.

Pagosa Springs, Colorado, USA

Full-time

• Instruct patients on medical care as prescribed by the doctor’s treatment plan and schedule follow up appointments as needed.
• Participate in practice meetings / projects as requested.
• Ensure that maximum OD utilization occurs through pre‑appointment confirmation, daily appointment confirmation, contacting patients from recall listings, partnership with the manager’s outreach, etc. (in an office without a PCC).
• Call all no shows or cancelled patients to reschedule appointments (in an office without a PCC).
• Perform end‑of‑day responsibilities to include opti‑schedule wrap‑up, end‑of‑day checklist, etc.
• Make recommendations for efficiencies, processes, etc. that will deliver either quality, cost savings, or profitability improvements within the store and/or across the organization.
• Perform other duties within the practice as requested and as time allows.

• High School or GED qualification.
• Minimum 1-year experience evaluating patients for eye exams and dispensing eye exam medications.
• Familiarity with medical terms associated with eye treatment.
• Effective & professional verbal communication skills to discuss prescriptions and treatment plans.
• Model professionalism and a high level of personal and professional integrity through words and actions; able to put personal feelings aside when conducting business or working on tasks.

• 401(k) with Match
• Medical/Dental/Life/STD/LTD
• Vision Service Plan
• Employee Vision Discount Program
• HSA/FSAPTO
• Paid Holidays
• Benefits applicable to full Time Employees only.

• This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.
• Effective verbal and written communication skills to effectively work with co‑workers and outside vendors and prepare concise and accurate documentation.
• Prior experience maintaining patients’ records / files per HIPAA regulations.
• Entry level PC skills to include MC Office, Windows, and Word Processing.
• Demonstrated ability to work successfully in a team environment, functioning for the good of the team over the individual.