Certified Epic Ambulatory Analyst

Location: Almont

Ranked #1 for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast.

Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS).

Education

• Bachelor's Degree preferred or a combination of college education studies and/or relevant experience.

Experience / Qualifications

• Epic Certified in respective application upon hire or obtain within 9 months of employment
• Proficient in Microsoft applications including Word, Excel, and Power Point
• Preferred knowledge of workflows and procedures
• Preferred but not required clinical background
• Prior experience working with Ambulatory, Mobile, and/or Ancillary systems.
• Work history/knowledge of physician practices' workflows, hospital outpatient departments, and patient experiences within the organization.
• Prior experience with the Epic Care Ambulatory, Urgent Care, Link, Haiku, Canto, Limerick and/or Bones solutions a plus
• Prior experience with understanding a wide array of integration points, including scheduling, lab radiology, billing, and inpatient clinical.
• Familiarity with the non-clinical external groups that need to access information about certain patients and why they need the information.
• Clinical knowledge of clinical workflows and procedures.
• Familiarity with the orthopedic physician practices' workflows and patient experiences within the organization.
• Understanding of the integration or interfaces that will exist between Epic applications.

Position Summary

The Epic Ambulatory and Mobile Platforms Analyst is the primary support contact for multiple Epic applications, including Ambulatory, Urgent Care Epic Care Link, Haiku for smartphones, Canto for tablets, Limerick for Apple Watch, & Bones Orthopedics. They coordinate all issues for their application areas and must be very knowledgeable about the organization's policies, procedures, and business operations. They typically are knowledgeable with ambulatory, mobile, and ancillary applications, and workflows.

Responsibilities include, but are not limited to, the following:

• Acting as the primary support contact for the application's end-users
• Identifying issues that arise in their application areas as well as issues that impact other application teams and working to resolve them.
• Guiding workflow design, building, and testing the system, and analyzing other technical issues associated with Epic software.
• Identifying and implementing requested changes to the system
• Serving as a liaison between end users' workflow needs and Epic staff.
• Maintaining regular communication with Epic representatives, including participating in weekly project team meetings
• Working with Epic representatives, your organization's business community and end users to ensure the system meets the organization's business needs regarding the project deliverables and timeline.
• Developing an understanding of operational needs to set the direction for the organization's workflows by attending site visits and other integrated sessions.
• Participating in training and working with end users
• Troubleshooting problems and questions
• Reviewing the status of projects and issues on an ongoing basis with leadership
• Hold weekly communications with team members to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones.
• Other duties as assigned.

Team Member Competencies

Establishing Relationships

Builds effective networks, working relationships, and alliances to collaborate effectively within departments and organizations. Can relate to all kinds of people regardless of background; find topics and common interests that can be used to build rapport with others.

Peer Support

Provides guidance and feedback to help others strengthen knowledge/skills needed to accomplish tasks, solve problems, and perform effectively within the team.

Inspiring and Motivating Others

Foster's commitment and cohesiveness by facilitating cooperation and working as a team within the organization toward goal accomplishments. Works well with others, builds consensus, and ensures cooperation to complete tasks and positive workflow.

Demonstrating Emotional Intelligence

Exercises self-leadership, self-awareness, and self-regulation; manage emotions so that they are expressed appropriately; leads others by showcasing adaptability, empathy, and social skills.

Acting with Integrity

Interacts with others in a way that is seen as direct and truthful; ensures confidence in individual and organizational motives and representations. Acts in a way that is consistent with personal and organizational values by keeping confidence, promises, and commitments.…