Patient Care Coordinator

OnPoint Medical Group is seeking a Patient Care Coordinator for our Burrows Internal Medicine clinic. In this front-facing role, you'll support patients and providers by managing scheduling, registration, insurance verification, and patient communication. You will greet patients, answer phones, coordinate referrals and follow-up visits, and maintain accurate electronic health records. Working in our collaborative, patient-first environment, you'll help ensure compassionate, efficient, and coordinated care while building long-term relationships with patients across the Denver metro community.

Responsibilities

• Greet and register patients, ensuring accurate demographic and insurance information
• Schedule and coordinate patient appointments, referrals, and follow-up visits
• Manage multi-line phones, patient inquiries, and messages for clinical staff
• Verify insurance, obtain authorizations, and collect co-pays and balances
• Maintain and update electronic health records with accurate documentation
• Support providers with care coordination, records requests, and test follow-up
• Educate patients on clinic processes, portal use, and care instructions as directed
• Protect patient privacy and follow HIPAA and clinic policies
• Collaborate with clinical and administrative staff to improve patient flow
• Assist with basic clinic administrative tasks and quality improvement efforts

Required Skills

• Patient scheduling
• Electronic health records (EHR)
• Insurance verification
• Medical terminology
• Care coordination
• Phone triage
• HIPAA compliance
• Data entry and documentation
• Customer service
• Microsoft Office/clinic software