Patient Access Specialist I Heart of the Rockies Regional Medical Center

Overview

Heart of the Rockies Regional Medical Center (HRRMC) is seeking a Patient Services Specialist I to be the friendly and efficient voice that ensures our patients have an exceptional experience.

At Heart of the Rockies Regional Medical Center (HRRMC), we’re more than just a healthcare facility—we’re a cornerstone of our community nestled in the breathtaking Rocky Mountains. With a commitment to excellence, compassion, and innovation, we offer state-of-the-art medical services, including emergency care, surgery, imaging, and much more.

Our mission is clear: to provide high-quality, patient-centered care while fostering the well-being of our community. We believe in making a positive impact not just through our healthcare services but also by creating a supportive and collaborative environment for our team members.

• A dynamic and supportive work environment.
• Opportunities for growth in the healthcare field.
• A chance to make a meaningful impact on every patient interaction.

• Master and maintain phone system proficiency, ensuring prompt and courteous communication.
• Use AIDET (Acknowledge, Introduce, Duration, Explanation and Thank You) scripting to provide a professional, patient-centered experience.
• Transfer calls appropriately and confirm/cancel appointments with efficiency.
• Manage patient records in patient records system, including verifying demographics, updating information, and creating concise task messages for care teams.
• Utilize all available communication tools to coordinate effectively with clinics.

• A positive, team-oriented individual with strong multitasking skills.
• Attention to detail in updating patient demographics and managing appointment logistics.
• A commitment to excellence and delivering compassionate service.

Join a dedicated team where your skills and compassion make a difference. Take the next step in your career with HRRMC and help us provide outstanding care to our community.

• High school degree, plus a minimum of three years of responsible business experience, preferably in a public relations, healthcare setting, or other professional setting.

We offer competitive pay and a comprehensive benefits package to support your career growth and personal well-being. For details about our benefits, visit our Benefits Guide.

Employment offers are contingent upon successfully fulfilling all pre-employment requirements, including a background check, drug screening, and verification of current immunizations.

Disclaimer:
The duties and responsibilities described above are not a comprehensive list and additional tasks may be assigned to the employee, time to time; the scope of the job may change as necessitated by business demands.

Click “View Application” below for more detail on this specific job.