Patient Experience Specialist

Job Details

Job Location:

Pagosa Springs, CO 81147

Position Type:
Full Time Education Level: High School Salary Range: $18.50 - $19.55 Hourly

Travel Percentage :
Up to 25%
Job Shift: Day Job Category:
Health Care Patient Experience Specialist - Full Time – Pagosa Springs Integrated Healthcare – Pagosa Springs, CO

The Patient Experience Specialist is responsible for providing exceptional front line customer service to Axis Health System (AXIS) patients, staff and all others contacting AXIS by performing a variety of administrative tasks in different areas of the clinic. The Patient Experience Specialist is the first point of contact through various mediums including in person, on the phone, and through electronic communications.

The Patient Experience Specialist facilitates the patients’ process at the health center from their arrival to their departure and ensures that the organization’s commitment to whole person, individualized care is evident in each patient’s experience. The essential duties performed depend greatly on specific location and clinic services including primary care, oral healthcare, and behavioral health services.

• Provides coverage for designated clinics and/or offices throughout the AXIS regions.
• Provides greeting, check-in, demographic data entry, payment collection and completion of all necessary paperwork for patients.
• Responsible for overall patient registration, distributing enrollment packets, patient screenings, payment collection, scanning records, and creating new charts.
• Ensures insurance information is entered correctly into Electronic Health Record (EHR) and Sliding Fee processes are adhered to including fee collection and insurance verification.
• Maintains a positive and cooperative attitude in dealing with patients, co-workers, and supervisor. Willingness to provide exceptional customer service with ability to look for improved ways to serve patients and create efficiencies.

• Knowledge and ability to operate standard office equipment including scanner, computer, calculator, copy machine, fax, and multi-line telephone.
• Working knowledge of Windows based computer applications including MS Word, MS Excel, MS Outlook, and ability to access the internet.
• Ability to be helpful and sensitive to the needs of all employees, while concurrently respecting corporate policies, procedures, and priorities.
• Interpersonal and communication skills to develop and maintain effective working relationships with all internal and external customers.
• Ability to communicate job-related information to individuals and small groups.
• Ability to work independently with minimal supervision; plan own work schedule effectively and multi-task and prioritize in a fast-paced setting.
• Ability to multi-task, organize and prioritize workload in a sometimes-hectic environment with frequent interruptions.
• Ability to concentrate in sometimes hectic and stressful settings.
• Ability to read and understand written materials.
• Ability to absorb and understand complicated insurance benefits information and work with patient to resolve authorization issues
• Must regard work as confidential.
• Knowledge of dental and medical terminology.
• Professional work ethic
• Must have current driver’s license, qualify for commercial vehicle insurance, and maintain a driving record that allows insurability with AXIS HEALTH SYSTEM’ insurance agency.
• Occasional travel required.
• Ability to take on additional duties when necessary.

Employee must occasionally lift and/or move up to 15 pounds. Employee is frequently required to walk, sit, stand, or kneel and occasionally required to climb or balance and stoop. Must have ability to sit for longer…