Patient Experience Specialist II - Behavioral Health

Position: Patient Experience Specialist II - Behavioral Health (0008O)
Location: Gunnison

Patient Experience Specialist (PES) II-Behavioral Health - Full Time Our service area includes Delta, Montrose, Gunnison, Dove Creek, Cortez, Durango, Pagosa Springs.
* PES II will work onsite at one of our clinics in our service area
* Remote work is not available at this time.

Position Summary:

The Patient Experience Specialist II is a specialized and focused position instrumental to streamlining patient access to care and a positive experience for patients. This position provides administrative support by guiding patients through their entry into Axis Health System services, leading the registration process to help ensure timely access to needed care, and ensuring smooth continuous care. The ideal candidate is organized, detail-oriented, and committed to providing excellent customer service in a fast-paced healthcare environment.

Qualifications:

Required:

Experience:

One year of experience in behavioral health, community health, dental, or medical clinic environments.

One year of Electronic Health Record and scheduling system experience

One year of working knowledge of Colorado commercial insurance plans, Colorado Medicaid (Health First Colorado), managed care organizations, and other state-specific payer requirements.

One year of experience understanding grant-funded services, contracted payer agreements, sliding fee programs, and eligibility requirements commonly utilized in nonprofit healthcare settings.

Two years of experience in customer service

Knowledge of industry specific terminology where appropriate

Education:

High School diploma or equivalent

Preferred:

Experience:

Bilingual language skills and able to pass language proficiency test

Education:

Bachelor's degree in relevant field or 5+years of experience.:

Starting pay is $22.00 – $27.14 per hour which considers preferred experience, preferred education described above and locale based on home worksite.

Full-Time Benefits:

Medical (HDHP or PPO)
Health Savings Account Dental Flexible  Spending Account Vision Dependent  Care Account Life Insurance Short Term Disability Pet Insurance Long Term Disability
401k offering up to 4% match

College Invest plans

Annual Wellness Benefits Professional development benefits(3) weeks of All Paid Leave (APL) for first 2 years with full-time employment.

Personal Days(9) Company Paid Holidays Loan Repayment Programs

Duties and Responsibilities:

Subject matter expert in Axis service-line specific patient enrollment and program specific requirements for all Axis locations

Responsible for overall patient registration tasks in a service-line specific role Enroll patients in the Electronic Health Record (EHR) and collect required documentation, including insurance eligibility, financial information, and triggered screening forms, before new and follow-up appointments.

Adheres to medical records standards and quality assurance and compliance requirements.

Responsible for entry and verification of regulated patient demographics, insurance and documentation

Schedule and confirm new patient appointments

Assisting with waitlists and provider schedule template updates.

Conduct appointment preparation activities, reminder calls, and patient outreach using approved communication tools.

Reports immediately, any adverse critical incidents, suspected HIPAA breaches or compliance violations, according to contract requirements, regulations and Axis policies.

Attends required meetings and training, including daily huddles in support of clinical operations.

Supports the implementation of appropriate workflows, documentation, data collection and reporting to provide effective communication to operations leadership.

Establishes and maintains effective, collaborative working relationships with the organization’s leadership, providers, peers, other staff, and the public.

Apply conflict resolution skills and apply solution focused processes including timely escalation of issues and concerns to supervisor to resolve challenges and obstacles to performing assigned tasks.

Comply with all applicable laws and regulations and perform responsibilities in accordance with a strong code of ethics (honest, lawful, fair, and with integrity).When necessary, collect and process patient payments and complete daily cash-handling procedures as assigned.

Communicate analytically across service lines and/or leadership levels to ensure effective patient care coordination

Follow established procedures for responding to urgent patient situations and notifying appropriate clinical or leadership staff when…