Patient Experience Specialist

Job Details:

Job Location:

Pagosa Springs, CO 81147, Position Type:
Full Time, Education Level: High School, Salary Range: $18.50 - $19.55 Hourly, Travel Percentage:
Up to 25%, Job Shift: Day, Job Category:
Health Care, Patient Experience Specialist - Full Time – Pagosa Springs Integrated Healthcare – Pagosa Springs, CO

The Patient Experience Specialist is responsible for providing exceptional front line customer service to Axis Health System (AXIS) patients, staff and all others contacting AXIS by performing a variety of administrative tasks in different areas of the clinic. The Patient Experience Specialist is the first point of contact through various mediums including in person, on the phone, and through electronic communications.

The Patient Experience Specialist facilitates the patients’ process at the health center from their arrival to their departure and ensures that the organization’s commitment to whole person, individualized care is evident in each patient’s experience. The essential duties performed depend greatly on specific location and clinic services including primary care, oral healthcare, and behavioral health services.

Our ideal candidate for our Patient Experience Specialist position will have their high school degree and at least one year in Customer Service. Previous work experience in a medical or dental clinic preferred.

Front Desk, Receptionist, Administrative, Healthcare

• Provides coverage for designated clinics and/or offices throughout the AXIS regions.
• Provides greeting, check-in, demographic data entry, payment collection and completion of all necessary paperwork for patients.
• Responsible for overall patient registration, distributing enrollment packets, patient screenings, payment collection, scanning records, and creating new charts.
• Ensures insurance information is entered correctly into Electronic Health Record (EHR) and Sliding Fee processes are adhered to including fee collection and insurance verification.
• Maintains a positive and cooperative attitude in dealing with patients, co-workers, and supervisor. Willingness to provide exceptional customer service with ability to look for improved ways to serve patients and create efficiencies.

Starting pay is $18.50 (Base Pay $17.50 + Locale Diff $1.00 = $18.50) – $19.55 per hour and considers preferred experience and preferred education described above.

* This position includes a $1.00 per hour, locale differential for our Pagosa Springs worksites.

• Medical (HDHP or PPO)
• Health Savings Account
• Dental
• Flexible Spending Account
• Vision
• Dependent Care Account
• Life Insurance
• Short Term Disability
• Pet Insurance
• Long Term Disability
• 401k offering up to 4% match
• College Invest plans
• Annual Wellness Benefits
• Professional development benefits
• (3) weeks of All Paid Leave (APL) for first 2 years with full-time employment.
• Personal Days
• (9) Company Paid Holidays
• Loan Repayment Programs

Employee must occasionally lift and/or move up to 15 pounds. Employee is frequently required to walk, sit, stand, or kneel and occasionally required to climb or balance and stoop. Must have ability to sit for longer periods at a computer. Employee must be able to travel between AXIS locations. Possible potential exposure to communicable disease. The noise level in the work environment is usually moderate.

AXIS may make reasonable accommodations to enable individuals with disabilities to perform the essential functions.

• Knowledge and ability to operate standard office equipment including scanner, computer, calculator, copy machine, fax, and multi-line telephone.
• Working knowledge of Windows based computer applications…