Admissions Clerk

Job Details:

Job Location:

Melissa Memorial Hospital - HOLYOKE, CO 80734, Education Level: High School, Salary Range: $16.61 - $23.00 Hourly, Job Shift: Day

The Patient Access Representative is responsible for the accurate and efficient registration of patients entering the hospital or clinic for inpatient, outpatient clinic visit, specialty care, or emergency services. This role ensures all demographic, insurance, and billing information is collected correctly, while providing a high level of customer service and maintaining compliance with regulatory standards.

• Patient Registration:
  • Greet and register patients for hospital services including admissions, outpatient visits, and emergency care.
  • Obtain and verify patient identification, demographic data, insurance details, and physician orders.
• Insurance Verification & Pre-Authorization:
  • Verify insurance eligibility and benefits at the time of registration.
  • Collect co-pays, deductibles, and provide cost estimates as needed.
  • Screening and application processing for Hospital Discounted Care
• Documentation & Data Entry:
  • Accurately enter patient information into the hospital’s Electronic Health Record (EHR) system.
  • Ensure completeness and accuracy of registration records for billing and compliance purposes.
• Customer Service:
  • Provide excellent customer service to patients, families, and healthcare providers.
  • Address patient inquiries regarding registration, insurance, and hospital policies.
• Compliance & Confidentiality:
  • Adhere to HIPAA and all hospital policies regarding patient privacy and confidentiality.
  • Follow internal procedures for financial assistance, emergency registrations, and consent forms.

* In addition to the responsibilities described above, the role may include other responsibilities and duties as assigned on occasion, based upon MMH needs or requirements.

• Support MMH vision and mission.
• Maintain confidentiality of all work information.
• Demonstrate an ability to function successfully in a team environment.
• Exhibit courteous, compassionate, and respectful treatment of internal and external customers.
• Displays a positive attitude and flexibility in changing situations.
• Participates in identifying problems and suggesting solutions.
• Report any compliance issues as designated in the MMH Compliance Program

• High School diploma or equivalent.
• 1+ year of experience in a healthcare or customer service setting, preferably in registration or admissions.
• Basic understanding of medical insurance, billing, and HIPAA regulations.
• Proficient in Microsoft Office and Electronic Health Record (EHR) systems (e.g., Athena).
• Strong communication, organizational, and interpersonal skills.

• Bilingual (e.g., Spanish/English) highly preferred due to patient population.
• Experience in hospital or clinic setting.
• Familiarity with medical terminology.

• Core Values:
  Integrity, Passion, Service, Collaboration, Ownership, Courage drive us.
• Mission: “Compassionate care, nurturing trust.”,Tagline: “Seek Health. Live Well.”
• Eastern Plains Heart: A tight-knit team delivering impactful care.
• Balance:
  Work-life support plus the tools to excel in your current role and help you grow!

• 100% Employer paid Medical (Employee Only)
• Dental and Vision insurance
• Retirement Plans, with up to 3% employer match
• Voluntary Group Benefits
• Employee Assistance Program
• Gym Membership Discount
• PTO, Paid Sick Time
• Continuing Education Benefits
• FSA
• MASA Insurance
• Eligibility for Student Loan Repayment

Melissa Memorial Hospital is a 15-bed critical access hospital, located in Holyoke, Colorado. While being “rural” we are equipped for any situation. It is a model rural hospital with 1…