MRI Front Desk Receptionist

Job Type: Full-time

Join our team as a Front Desk Receptionist, where you'll greet and guide patients and visitors with professionalism, manage paperwork and patient demographic data in our EMR system, handle incoming calls, oversee patient check-ins and check-outs, collect payments, and perform various clerical duties. Your role will be pivotal in ensuring seamless patient experiences and the efficient operation of our clinic.

Department: MRI

Reports To:

Front Desk Manager

Schedule/Type:
Full-time, onsite;
Monday–Friday

Pay Range: $19–$26 per hour, commensurate with experience

Travel:
Required between the Broomfield and Boulder locations

Bonus Eligibility:
No

Position

Note:

This is a full-time closing position. Candidates must be available to work until 8:00 PM, Monday through Friday.

• Welcome patients, visitors, and staff in a professional, friendly, and courteous manner.
• Check patients in and out while collecting required documentation, demographic information, and co-payments.
• Answer and direct incoming telephone calls promptly and professionally.
• Schedule MRI appointments by phone and in person using the electronic medical record (EMR) system.
• Coordinate appointment scheduling based on provider availability and patient preferences.
• Maintain accurate scheduling records to support efficient clinic operations.
• Communicate with providers, technologists, and staff regarding imaging orders and patient scheduling needs.
• Answer routine, non-medical questions and provide clear instructions to patients.
• Explain financial responsibilities, including co-pays, deductibles, and coinsurance, and collect payments as required.
• Maintain clean, organized reception, waiting, and common areas.
• Open and close the office as assigned.
• Help ensure efficient patient flow and communicate delays to patients and clinical staff.
• Protect patient privacy by following HIPAA requirements and maintaining confidentiality.
• Follow all clinic safety, security, and organizational policies.
• Assist with ordering, receiving, stocking, and distributing office supplies.
• Deliver exceptional customer service to patients, coworkers, and providers.
• Perform other duties as assigned.

• Verify patient demographics and obtain required signatures on consent forms, medical histories, and other documentation.
• Prepare patient files for MRI Technologists.
• Occasionally assist MRI Technologists with patient positioning during diagnostic procedures.
• Verify insurance benefits, obtain pre-authorizations when required, and educate patients regarding deductibles and coinsurance.
• Process MRI claims for reimbursement following completed procedures.

• High school diploma or equivalent required.
• At least one year of customer service or receptionist experience, preferably in a medical office.
• Experience using multi-line telephone systems.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• Excellent verbal and written communication skills.
• Ability to provide compassionate, professional customer service to patients and coworkers.
• Comfortable handling sensitive and confidential information.
• Ability to de-escalate difficult situations with professionalism and empathy.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint) and electronic medical record (EMR) or practice management software.
• Ability to work independently while contributing to a collaborative team environment.
• Availability to work the closing shift until 8:00 PM, Monday through Friday.

At Boulder Centre for Orthopedics, we are committed to providing exceptional orthopedic care while fostering a supportive and collaborative work environment. We value…