Patient Care Coordinator

Location: Yoder

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.  The Patient Care Coordinator greets and registers patients in a prompt, pleasant and helpful manner, as well as instructs, directs, and schedules patients and visitors.  The receptionist receives cash payments from patients, issues receipts and posts cash payment data.

Schedule:

Monday-Friday, 8am-5pm MST. Schedule is subject to change depending on business need.

Location:

2610 Tenderfoot Hill St. Colorado Springs, CO

Primary Responsibilities:

Greets patients as they arrive and manages wait time Complete check-in and check-out tasks to include insurance verification, complete pre-authorizations and/or precertification of procedures, and copy required documents

Collects co-payments, co-insurance, and deductibles and issues receipts

Manages cashier box and daily deposits according to company policies

Leading other members of the team Processes walk-in patients and visitors

Answers phones and schedules appointments

Answer telephone calls, re-direct calls as appropriate, assist callers with questions or concerns, and take messages as needed

Manages medical records (maintains, files/scans, prepares for schedule)
Ensures all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs, etc Establish and maintain effective working relationships with patients, employees, and the public

Demonstrates great depth of knowledge/skills in own function

Sometimes acts as a technical resource to others in own function

Proactively identifies solutions to non-standard requests

Solves moderately complex problems on own Works with team to solve complex problems

Plans, prioritizes, organizes and completes work to meet established objectives

May coordinate work of other team members

Performs all other related duties as assigned

What are the reasons to consider working for United Health Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account

Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan

Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma/GED 1+ years of customer service experience with strong communication both in person and via phone1+ years of experience in a medical office environment

Intermediate level of proficiency in Microsoft Office applications

Preferred Qualifications:

1+ year of experience with electronic health records1+ year of…