Front Desk Lead

Front Desk Lead (Administrative)

Position Title:

Front Desk Lead

Position Summary The Front Desk Lead supports the Front Desk Manager in daily guest services operations while delivering a warm, seamless, and memorable arrival and departure experience. This role serves as a working leader on the front desk assisting with team supervision, service standards, and operational flow in a high-touch hospitality environment centered around wellness, relaxation, and natural hot springs.

• Support the Front Desk Manager in overseeing daily front desk and guest services operations
• Serve as the on-shift lead, acting as a point of contact for front desk associates and assisting with real-time decision-making
• Lead by example through hands-on guest service, including check-ins, check-outs, reservations, and guest inquiries
• Assist with staff scheduling, task assignments, and shift coverage as needed
• Ensure consistent application of service standards, policies, and procedures
• Address guest concerns and service recovery issues promptly and professionally
• Assist with training and onboarding of new front desk team members
• Coordinate with housekeeping, maintenance, and spa departments to ensure smooth guest experiences
• Handle cash, billing, and payment processing in accordance with hotel policies
• Monitor lobby presentation and ensure a welcoming, organized front desk environment

• Competitive hourly wage based on experience
• Health (50% of premium covered) & dental (Full time hourly employees eligible)
• Paid time off and holiday incentive pay
• Resort perks, including rooms and water amenities
• Opportunities for growth within a unique mountain resort setting