Front Desk Agent

Front Desk Agent

Location:

Noble House Hotels & Resorts – Gateway Canyons Resort & Spa, Gateway, CO

Gateway Canyons Resort & Spa is a 72‑room luxury resort on 180 acres in the red rock canyons of western Colorado. Our Front Desk Agent will provide courteous and efficient check‑in/check‑out services and support all guests and visitors.

• Check-in and check-out hotel guests courteously and efficiently.
• Provide information and assistance to all guests and visitors.
• Communicate resort services and amenities to guests.
• Coordinate VIP arrivals with designated personnel for escort and delivery of amenities.
• Document and confirm reservations and cancellations.
• Block rooms in the property management system and follow designated requirements.
• Communicate pertinent guest information to departments (e.g., special requests, amenity delivery).
• Resolve discrepancies on room status reports with Housekeeping.
• Process check‑outs; resolve late charges, present folio to guest, and settle accounts.
• Conduct group check‑ins/check‑outs.
• Assist departments and executives with group, inventory, and guest information.
• Adhere to all cashiering procedures.
• Document information in a log book.
• Assist in other Front Desk areas as assigned.
• Provide guest room tours.
• Legibly document maintenance needs on work orders and submit to the Manager.
• Other duties as reasonably requested.

• Seasonal position – $15.16–$18.00 per hour.
• Paid holidays and sick time.
• 401(k) eligibility.
• Friends & Family discount.
• Associate cafeteria.
• Economical on‑site housing – rent includes all utilities, internet & satellite.
• Associate clubhouse, fitness facility, pool.

• Experience in the hospitality industry in a similar position.
• Strong and effective communication skills.
• Professional presentation.
• Previous guest relations training.
• Ability to input and access information in the property management system/computers/point‑of‑sale systems.

We are an equal‑opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team rooted in family and a workplace where all can succeed based on qualifications, experience, abilities and performance.

Entry level

Full‑time

Management and Manufacturing

Hospitality