Front Desk Department Manager

Front Desk Department Manager (Administrative)

Job Title:

Front Desk Department Manager

Position Summary
The Front Desk Department Manager is responsible for overseeing all front office operations at our high volume historic hot springs & resort hotel. This role ensures exceptional guest experiences from arrival to departure, while leading, training, and developing a high-performing front desk team. The ideal candidate blends operational excellence with warm, intuitive hospitality and thrives in a wellness-focused, resort environment.

• Guest Experience & Service Excellence:
  Serve as the primary leader for front desk operations, ensuring a welcoming, seamless, and memorable guest experience
• Guest Experience & Service Excellence:
  Handle guest concerns, escalations, and special requests with professionalism and empathy
• Guest Experience & Service Excellence:
  Collaborate with spa, hot springs, housekeeping, and operations teams to deliver a top notch resort experience
• Guest Experience & Service Excellence:
  Uphold brand standards and create personalized experiences aligned with a luxury mountain wellness resort
• Operational Management:
  Oversee daily front desk functions including check-in/check-out, reservations, billing, and cash handling
• Operational Management:
  Ensure accurate room inventory management and coordination with housekeeping
• Operational Management:
  Monitor key performance metrics such as guest satisfaction scores, occupancy flow, and service recovery trends
• Operational Management:
  Maintain compliance with safety, security, and privacy standards
• Team Leadership & Development:
  Recruit, train, schedule, and supervise front desk staff
• Team Leadership & Development:
  Foster a positive, supportive team culture that reflects the resorts values
• Team Leadership & Development:
  Conduct performance evaluations and provide ongoing coaching and feedback
• Team Leadership & Development:
  Ensure adequate staffing levels during peak seasons and special events
• Administrative & Financial Duties:
  Assist with budgeting, payroll oversight, and labor cost control
• Administrative & Financial Duties:
  Ensure accurate documentation, reporting, and adherence to hotel policies
• Administrative & Financial Duties:
  Support revenue optimization efforts in partnership with reservations and revenue management
• Benefits & Perks:
  Competitive salary based on experience
• Benefits & Perks:
  Health (50% of premium covered) & Dental (100% of premium covered)
• Benefits & Perks:
  Paid time off and holiday incentive pay
• Benefits & Perks:
  Resort perks, including rooms and water amenities
• Benefits & Perks:
  Opportunities for growth within a unique mountain resort setting