Hotel Group Sales Manager

Overview

At Monarch Casino Resort Spa
, we are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Job Title:
Group Sales Manager

Salary: $60,000

Status:
Full Time

Shift: Day

• Develop a sales strategy by analyzing historical, current and future market trends and creating selling strategies to capture the maximum amount of revenue to meet/exceed sales goals.
• Target high revenue sales calls to ensure a successful direct sales program, in accordance with goals established by department budget and marketing plan.
• Maximize current key accounts by identifying and capturing those that offer revenue growth.
• Produce monthly reports and sales forecasts to analyze current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan.
• Exhibit a positive, involved team attitude across all departments and maintain open communication with all co-workers and managers to ensure the best overall performance.
• Champion a service and hospitable culture that promotes a healthy and productive format of serving others with excellence.
• Develops guest profiles and maintains an effective trace system, including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues.
• Schedule conventions and/or business group activities at the hotel and coordinate with other departments to facilitate services agreed upon by the Sales office and prospective clients.
• Maintain a well-documented, accurate, organized, and up-to-date file management system in order to serve clients and employers in the most expedient, organized, and knowledgeable manner.
• Develop strong customer relationships through frequent communication and the use of professional, courteous and ethical interpersonal interaction.
• Consistently acquires sales training in an ongoing effort to improve performance.
• Develop awareness and reputation of the property and the brand in the local community.
• Other duties as assigned.

• Two to Four-year college degree or equivalent education/experience preferred
• A minimum of two years in Hotel Sales or Front Office leadership.
• Ability to perform critical analysis and manage wide-range of information.
• Extensive knowledge of negotiating and sales procedures associated with the hotel industry.
• Excellent oral, written and presentation skills sufficient to produce sales and marketing communication that properly reflect the Foundation Image.
• Listen effectively. Ability to delegate, manage manpower and organize complex projects and establishes priorities consistent with department/hotel objectives.
• Communicate information and hotel services to management, staff and guests.

Full Time Team Members (30+ hours) will enjoy the following benefits and perks:

• Paid Time Off
• 6 Observed Holidays and Holiday Pay
• Health Benefit Insurance Package after 90 days includes: medical, dental, vision, life insurance, short term disability, 401k with company match

Part Time and Full Time Team Members (TMs) will enjoy the following benefits and perks:

• 1 Free Hot Meal per shift and Unlimited Drinks
• Up to 48 hours of Sick Pay for Team Members Under 30 hrs per Week
• 80% Subsidized Bus Transportation Options
• Free Covered Parking
• Education/Tuition/Certification Reimbursement (up to $6,000 per calendar year)
• Wardrobe/Uniforms and Dry Cleaning Provided Free of Charge for most positions
• Career Development and Advancement Programs
• Team Member Anniversary Recognition (earn resort credit, vacation trips and more!)
• Team Member Hotel, Retail, and Spa Discounts

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