Front Desk Manager - Stanley Hotel

Why us?

At The Stanley Hotel, you’re not just taking a job—you’re joining a team at one of the most unique and recognizable hotels in the country. Our guests come here for more than a place to stay, and the front desk plays a huge role in making their experience memorable from the moment they arrive.

As Front Desk Manager, you’ll lead a team that sets the tone for every guest stay. You’ll have the chance to coach and support your team, keep daily operations running smoothly, and jump in to create great guest moments when it matters most.

We’re looking for someone who enjoys working with people, stays cool in a fast‑paced environment, and takes pride in delivering great service. In return, you’ll be part of a supportive team, have room to grow, and get to work in a one‑of‑a‑kind setting every day.

The Front Desk Manager is responsible for the daily operation of the Front Desk and acts as the main contact for guests and other hotel departments. They ensure efficient guest registration, check‑out, and telephone service. They ensure front desk agents comply with established policies and procedures. They assist in training and hiring Front Desk Agents.

• Ensure guest arrival and departure procedures are accurately followed in a smooth and timely manner.
• Ensure the front desk team regularly calculates and/or posts monies, receipts, guest accounts, and other forms of credit using accurate, proper cash handling methods and established procedures to present the customer with timely and precise charges upon check‑out and maintain accurate records.
• Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.
• Assist and make recommendations to the Assistant General Manager in the areas of conducting performance evaluations, discipline, and terminations as appropriate.
• Coordinate guest service efforts to include group arrivals and departures, and guest transportation, while maximizing the guest experience through top quality customer service.
• Coordinate activities and foster good relations with our valet and taxi services.
• Provide information and assist staff in recommending area restaurants, theaters, community events, activities, etc., to ensure optimum guest satisfaction.
• Follow up on any complaints or problems a guest may experience in a timely and professional fashion to ensure a quality guest experience.
• Implement emergency training and procedures to ensure appropriate protection of the hotel’s guests, staff, and company assets.
• Ensure all Front Desk Associate duties are completed daily.

Education / Formal Training

High School diploma or equivalent.

Experience

Minimum two years previous experience as a front desk supervisor or minimum four years front office experience in hotel work.

Knowledge / Skills

• Requires working knowledge of guest services and hotel services, policies or operations.
• Must have high school graduate level mathematical aptitude; know standard cash handling procedures and knowledge of computerized cash register systems.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to read written forms of communication and view monochrome computer screens.
• Excellent comprehension and literacy required to review correspondence, initiate reports, conduct training, etc.
• 90% of shift is standing; bending/kneeling repeated while filing.
• Mobility – must be able to reach all areas of the hotel to assist clients.
• Occasional standing.
• Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Work inside 95 % material/Equipment used. Prolonged standing at indoor, thermostatically climate‑controlled workstation.

• Eligible to participate in Sage bonus plan.
• Unlimited paid time off.
• Medical, dental, and vision insurance.
• Eligible to participate in the Company’s 401(k) program with employer matching.
• Health savings and flexible spending accounts.
• Basic Life and AD&D insurance.
• Company‑paid short‑term disability.
• Paid FMLA leave for up to 12 weeks.
• Employee Assistance Program.
• Great discounts on Hotels, Restaurants, and much more.
• Eligible to participate in the Employee Referral Bonus Program – up to $1,000 per referral.

USD 65,000.00 – USD 70,000.00 /Yr.