Server, Server​/Wait Staff

Location: Telluride

Welcome Guests to Telluride’s Living Room The Hotel Telluride. It is where guests become locals. It’s where locals gather to hear live music. It’s where guests become friends. The Hotel Telluride is a boutique chalet with a European feel, situated in authentic Downtown Telluride, surrounded by the San Juan Mountains. Come and join us as we encourage our guests to spend their days falling in love with the town of Telluride and rest easy knowing that our knowledgeable staff will take care of them.

The Hotel Telluride is proudly managed by Providence Hospitality Partners, headquartered I Denver, CO...Providence Hospitality Partners is based in Denver, Colorado, and founded in 2002. We strive to operate hotels where every guest wants to stay, every associate wants to work, and every investor wants to own. We encourage and support each associate to achieve clearly defined objectives, and we pursue a proactive position to enhance the wellbeing in our communities.

We provide a corporate culture that values teamwork, a strong work ethic, service to others, and personal balance.

SUMMARY:

The Server provides food and beverage services to patrons in a friendly, efficient, and professional manner; ensures a positive experience for all patrons.

DUTIES AND RESPONSIBILITIES:

Greets patrons upon arrival; assists with seating as needed

Takes food and beverage orders accurately and courteously; responds to patrons’ questions regarding food and beverage items

Accurately writes tickets for food items as needed or receives orders from wait staff

Maintains complete knowledge of and strictly abides by state liquor regulations; verifies legal drinking age of patrons as needed

Handles purchasing transactions, which include operating cash register and accounting of daily sales

Receives payment from patrons; makes change as needed; issues receipts

Clears and resets tables and bar area as needed

Possesses and maintains thorough knowledge of all beverage selections available and characteristics/description of every wine/champagne on the wine list and by the glass

Maintains cleanliness and sanitation at all times; performs closing clean-up duties

Resolves patron problems/complaints; utilizes own best judgement in resolving issues or refers to management as needed

Assists other staff members as needed to ensure optimum service to all patrons

Completes all necessary paperwork; maintains files and records

Performs other related duties as assigned by management

QUALIFICATIONS:

Excellent customer service skills

Good judgement with the ability to make timely and sound decisions

Creative, flexible, and innovative team player

Professional appearance and demeanor

Ability to effectively communicate with people at all levels and from various backgrounds

EDUCATION AND EXPERIENCE:

Previous server experience is required

COMPETENCIES:

Quality-Demonstrates accuracy and thoroughness;
Looks for ways to improve and promote quality;
Applies feedback to improve performance;
Monitors own work to ensure quality.

Quantity-Meets productivity standards;
Completes work in timely manner;
Strives to increase productivity;
Works quickly.

Safety and Security-Observes safety and security procedures;
Determines appropriate action beyond guidelines;
Reports potentially unsafe conditions;
Uses equipment and materials properly.

Attendance/Punctuality-Is consistently at work and on time;
Ensures work responsibilities are covered when absent;
Arrives at meetings and appointments on time.

Dependability-Follows instructions, responds to management direction;
Takes responsibility for own actions;
Keeps commitments;
Commits to long hours of work when necessary to reach goals;
Completes tasks on time or notifies appropriate person with an alternate plan.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

Continually required to stand, walk, bend, stoop, lift, and reach

Continually required to lift/push/carry items up to 50 lbs.

Occasional exposure to extreme heat or cold and loud noiseSALARY:

HOURS:

BENEFITS:

Medical, Dental, and Vision Insurance Company paid Basic Life and AD&D Insurance
401(k) with Company match

Paid Time Off and State required Sick Pay8 Paid Holidays Hotel discounts by brand

Voluntary Short-Term and Long-Term Disability
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