Lead Front Desk Specialist

Overview

The Lead Front Desk Specialist (internally, we call this role Haus Experience Specialists) plays a key role in delivering exceptional guest and member experiences at Gravity Haus. This position combines front desk hospitality, café and beverage service, and community engagement while providing on-shift leadership to the Haus Experience team.

• Guest Experience & Front Desk Operations
  • Provide warm, anticipatory service to members and guests, ensuring a personalized and memorable experience.
  • Check guests in and out using the property management system (PMS), resolving billing issues and guest concerns as needed.
  • Manage room blocking, bedding preferences, and guest requests to optimize the guest experience.
  • Make room keys and provide property orientation for arriving guests.
  • Communicate with guests and members using Canary messaging software.
  • Assist guests and members with pre-arrival planning and itinerary support.
  • Respond to reservation inquiries from direct guests and partner channels.
  • Maintain awareness of Gravity Haus initiatives, offerings, and membership benefits.

• Food & Beverage Service
  • Accurately take food and beverage orders using the POS system for Terrain Taco and Unravel Coffee.
  • Prepare espresso drinks, coffee beverages, and tea according to Unravel Coffee standards.
  • Mix cocktails and beverages according to Terrain Taco recipes and bartending standards.
  • Maintain working knowledge of all menu items and ingredients, actively promoting offerings to guests and members.
  • Handle cash and credit card transactions according to company procedures.
  • Assist with stocking, organization, and cleanliness of front-of-house service areas.

• Community & Membership Engagement
  • Cultivate strong relationships with members and guests to foster community and loyalty.
  • Educate guests on Gravity Haus membership offerings and benefits.
  • Support visiting Gravity Haus members by creating personalized experiences and itineraries during their stay.
  • Help guide new members into the community and encourage utilization of member amenities and programming.
  • Create meaningful “Powerful Moments” throughout the guest stay to drive loyalty and membership engagement.

• Events & Community Programming
  • Collaborate with management and events teams to support programming that drives member engagement.
  • Assist with event preparation and operational support during community events.
  • Coordinate with operations teams, event staff, and vendors to ensure successful event execution.
  • Assist with local outreach and promotion of events through flyers, social media, and direct guest engagement.

• Operational Leadership
  • Ensure consistent execution of Gravity Haus service standards across the Haus Experience team.
  • Serve as a point of contact for teammates during shifts and help coordinate daily front desk and service operations.
  • Communicate effectively across departments to ensure smooth guest experiences.
  • Support inventory awareness and operational readiness across service areas.
  • Act as a bridge between front desk, food and beverage, housekeeping, and operations teams.

• Previous hospitality, hotel front desk, café, or restaurant experience preferred.
• Experience working with POS systems and hotel PMS platforms preferred.
• Strong guest service mindset with the ability to create memorable experiences.
• Ability to multitask and work across multiple service areas in a fast-paced environment.
• Strong communication and teamwork skills.
• Leadership ability and willingness to guide team members during shifts.

• Ability to stand for extended periods.
• Ability to lift up to 50 lbs occasionally.
• Flexibility to work weekends, holidays, and varying shifts as needed.

Gravity Haus is a community-driven adventure lifestyle brand with hotels, restaurants, and experiences that empower a modern way of travel. We create spaces where locals and travelers connect, refuel, and play — all rooted in the spirit of the outdoors and intentional living.

At the heart of everything we do are our core values, which guide our culture, service, and growth:

• Keep Growing
• Bring Others Along
• Create Powerful Moments
• Be “All-In” + Go the Distance
• Make it Better than You Found It

When you join Gravity Haus, you’re not just taking a job — you’re stepping into a community with benefits, perks, and opportunities to grow. Full-time team members enjoy health insurance, a 401(k) with company match, and an All-In Gravity Haus Membership that includes adventure perks like discounted stays, gear rentals, wellness programming, and more. Part-time team member benefits vary.

Salary

Description:

$20.00-$23.00/hr plus tips