Guest Registration Manager​/Night Auditor

Location: Granby

POSITION SUMMARY:

Snow Mountain Ranch is hiring two Guest Registration Managers focusing on Night Audit responsibilities interested in working four 10-hour shifts each week. This position supports the work of the YMCA of the Rockies, Snow Mountain Ranch, which operates a mission-based family and group conference and retreat center, and a residential camp, serving more than 50,000 annually.

The Guest Registration Managers - Night Auditor at Snow Mountain Ranch will be scheduled four 10-hour shifts each week, allowing for three full days off to enjoy the many recreational opportunities in Grand County, Colorado.

The Night Audit responsibilities include running computer programs and reports, auditing daily accounting transactions, providing guest services between 9:30 PM and 8:00 AM, such as answering the switchboard, checking-in late arrivals, dispatching the appropriate staff for service requests and communicating with emergency dispatchers and staff for the appropriate responses to medical, fire, law enforcement emergencies, power outages, etc.

The Guest Registration Manager responsibilities include providing training and supervision of the Front Desk staff during hours of overlap, especially as it relates to conducting nightly income audits, making corrections to guest folios, communicating with AM/PM shift staff to ensure shift checklists have been/are being completed, and to provide a bridge between the AM/PM to ensure everyone knows what they need to know for the continuity of guest service at the Front Desk.

OUR MISSION AND CULTURE:

We firmly believe in our mission of putting Christian principles into practice through programs, staff and facilities in an environment that builds healthy spirit, mind and body for all. YMCA of the Rockies staff are key players in helping cultivate an environment of healthy living, youth development, and community impact on our breathtaking properties outside Rocky Mountain National Park. This is a place where nature inspires and staff lead with heart.

We are committed to being welcoming to all people and to making a difference in the lives of our members, guests and staff. The work each staff member does matters. We count on our staff to provide extraordinary mission-based experiences for our guests and for each other.

ESSENTIAL FUNCTIONS:

Night Audit

* Able to work alone and remain alert between the hours of 9:30 PM and 8:00 AM for four 10-hour shifts per week; shifts may include weekends and holidays.

* Operate Property Management System and associated credit card batching functionality as part of the overall night audit process.

* Apply good accounting principles in reviewing and reconciling daily financial transactions which include tasks such as counting operational cash, finalizing bank deposits and running end-of-day reports

* Assist with emergencies and other major concerns involving guests and employees that arise during assigned shifts.

* Accurately communicate in verbal and written forms, including the appropriate completion of emergency and incident reports, service logs and emails to management regarding concerns and significant events that occurred during the shift.

* Operational knowledge of two-way radios and the switchboard, including correct telephone etiquette and processing guest and staff requests

* Act as a tactful liaison between group leaders/guests and all departments providing service to them

* Be able to explain contract details and billing to guests and group leaders

* Appropriate and timely handling of emergencies

* Review and understand computer-generated reports and able to update Excel spreadsheets and logs.

* Operate office printing, postage equipment and process orders and invoices for office supplies.

* Complete month-end and year-end auditing process

Guest Registration Manager

* Assist with hiring, supervising, scheduling and evaluation of up to 15 Guest Registration seasonal staff and volunteers.

* Assist with training for new staff working the Front Desk, particularly in areas related to Night Audit/Night Shift coverage, income audit, and invoice reconciliation.

* Provide oversight on Night Audit responsibilities, keeping supervisors informed of issues and challenges that come up overnight.

* Cover primarily the PM/Income Audit shift, but may occasionally be called upon to cover management of other shifts.

* Complete or supervise completion of an audit that includes, but is not limited to, counting cash boxes, handling large sums of revenue, and making nightly deposits. Confirm the accuracy of the income that has been deposited and run end-of-day reports.

* Process petty cash and payroll advance requests.

* Must be effective at understanding and resolving guest concerns.

* Work with management and director-level staff to update and develop various training information and programs for the Guest Services Department.

* Ensure that the Business Office vault is secure and proper balance is maintained.

* Ensure accurate charges to guest folios, as well as timely…