Front Desk Associate

• Location 302 Soda Creek Rd, Idaho Springs, CO, , United States
• Base Pay $20.00 - $22.00 / Hour
• Job Category Customer Service
• Relocation Expense Covered No
• Employee Type Non Exempt FT
• Required Degree High school
• Manage Others No

The Front Desk Associate is the first and last point of contact for guests at a hot spring hotel in the Colorado Rocky Mountains. This role is responsible for delivering a welcoming, informative, and efficient guest experience while supporting daily front desk operations in a wellness-focused resort environment.

Greet guests warmly and provide professional check-in and check-out services

Assist guests with reservations, room assignments, and general inquiries

Provide information about hotel amenities, hot springs, spa services, and local attractions

Process payments, room charges, and cash handling accurately

Respond to guest requests and concerns with courtesy and a solutions-oriented approach

Coordinate with housekeeping, maintenance, and spa teams to support guest needs

Maintain a clean, organized, and welcoming front desk and lobby area

Follow all hotel policies, procedures, and service standards

Uphold safety, security, and confidentiality guidelines

Competitive hourly wage based on experience

Health (50% of premium covered) & dental (Full time hourly employees eligible)

Paid time off and holiday incentive pay

Resort perks, including rooms and water amenities

Opportunities for growth within a unique mountain resort setting

Previous customer service or hospitality experience preferred, but not required

Strong interpersonal and communication skills

Positive attitude with a guest-first mindset

Ability to multitask and remain calm in a fast-paced environment

Basic computer skills; experience with hotel property management systems (PMS) a plus

Availability to work flexible schedules, including evenings, weekends, and holidays

Attention to detail and accuracy

Time management and organization

Problem-solving and adaptability

Teamwork and collaboration

Guest-facing role in a resort setting located in Colorado’s Rocky Mountains

Ability to stand for extended periods

Comfortable working at high altitude and in a dynamic, service-oriented environment