Front Desk Supervisor

Perched in the heart of Telluride’s Mountain Village, Madeline Hotel & Residences, Auberge Collection is a luxurious alpine retreat that blends the spirit of the Rockies with Auberge’s signature warmth and sophistication. Surrounded by the majestic San Juan Mountains, the resort features 83 guest rooms, suites, and 71 private residences, each offering elevated design and sweeping mountain views.

Madeline pairs unrivaled ski-in/ski-out access with curated amenities, including Crest Club, the newly debuted private ski club, a dedicated Ski Valet, the Alpine Swim Club with heated pool and outdoor lounges, a full-service spa, fitness center, and an open‑air ice rink. Distinctive dining experiences include the mountain‑inspired Black Iron Kitchen + Bar and the elevated aprés destination, Timber Room. Following a dramatic property‑wide redesign in 2021, Madeline invites guests to experience modern mountain luxury in one of America’s most iconic alpine destinations.

This is a full time position, located in Telluride Colorado. This role has an hourly range of $23-$25 per hour plus benefits.

Embark on a rewarding journey as a Front Desk Supervisor, where you'll be the linchpin of our guest experience, ensuring smooth check‑ins, personalized service, and efficient problem resolution. In this pivotal role, your leadership will set the tone for our front desk team, creating an atmosphere of hospitality and warmth that leaves a lasting impression on every guest.

Oversee and assist in the check‑in and check‑out processes, ensuring efficiency, accuracy, and a welcoming experience for guests.

Supervise front desk staff, providing guidance, training, and support to ensure exceptional customer service and adherence to policies and procedures.

Monitor and manage room reservations, ensure accuracy and availability, and address discrepancies or special requests.

Resolve guest inquiries, concerns, and issues promptly and professionally, maintaining a positive and hospitable atmosphere at the front desk.

Coordinate front desk operations during scheduled shifts, ensuring appropriate staffing levels, task delegation, and smooth shift transitions.

Act as a communication hub between guests and other hotel departments, facilitating effective communication to enhance the overall guest experience.

Maintain accurate records of guest interactions, transactions, and room availability, and generate reports for management analysis and decision‑making.

2+ years of hotel reception experience, preferably in a 4 or 5-star hotel

Preferred knowledge of Computer based Applications including G‑mail, Opera Cloud, Alice and Book4

Time.