Front Desk Agent

Crags Lodge | A Vivamee Hospitality Property

The culture at Crags Lodge is built on our shared core VIVAMEE Virtues: JOY, HUMILITY, & MINISTRY.

• JOY means we are a true team that enjoys serving others and winning together, taking pride in delivering exceptional service.
• HUMILITY means we recognize the dignity of every guest and team member, always striving to be helpful and open to learning.
• MINISTRY means our hospitality is intentional—we create meaningful, caring experiences that serve both guests and one another.

We hire, coach, reward, and recognize team members based on these virtues. Alignment with these values is essential to success.

Crags Lodge is seeking friendly and professional Part-Time Front Desk Agents to serve as the first point of contact for guests. This role is responsible for delivering exceptional service throughout the guest experience, from arrival to departure.

• Greet guests warmly and provide a welcoming first impression
• Promote and embody the VIVAMEE Virtues in all interactions
• Process guest check-in and check-out efficiently and accurately
• Manage reservations, room assignments, and guest requests
• Answer phone calls, emails, and guest inquiries professionally
• Provide information about resort amenities and local attractions
• Resolve guest concerns with professionalism and care
• Coordinate with housekeeping and maintenance teams to ensure room readiness
• Maintain accurate records and process payments using PMS systems
• Keep the front desk area clean, organized, and professional

• Prior customer service or hospitality experience preferred
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Basic computer skills; PMS experience preferred
• Positive attitude and guest-focused mindset
• Flexibility to work evenings, weekends, and holidays

• Must be at least 18 years of age
• High School diploma or equivalent preferred
• Ability to stand for extended periods
• Reliable attendance and punctuality

• $18.00 – $22.00 per hour (non-exempt, overtime eligible)
• Flexible part-time scheduling
• Employee discounts and resort perks
• Opportunities for growth within Vivamee Hospitality

Crags Lodge provides a unique opportunity to work in one of Colorado’s most beautiful destinations. Join a team committed to service excellence, teamwork, and purpose-driven hospitality, rooted in the Vivamee virtues of Joy, Humility, and Ministry.

This job description is not intended to be all-inclusive. Management reserves the right to adjust duties as needed.

Crags Lodge is an Equal Opportunity Employer. Reasonable accommodations may be provided to qualified individuals.