Front Desk Agent

Position Overview

Discover a place where wonder, adventure and relaxation meet. Gateway Canyons Resort & Spa rests on 180 acres in the red rock canyons of western Colorado. 72 room luxury Resort with amenities that include lodging, dining, UTV and Jeep tours, horseback riding, & full service spa.

• Check‑in / check‑out hotel guests courteously and efficiently.
• Communicate resort services and amenities to guests.
• Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
• Document and confirm reservations and cancellations.
• Block rooms in system and follow through on designated requirements.
• Communicate pertinent guest information to designated departments/personnel (e.g. special requests, amenity delivery).
• Resolve discrepancies on rooms status report with Housekeeping.
• Process checkouts; resolve any late charges, present folio to guest and resolve any disputed charges; settle guest accounts.
• Conduct group check‑ins/outs.
• Assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information.
• Assist in other front desk areas as assigned.
• Provide guest room tours.
• Other duties as reasonably requested.

Seasonal position in Rooms Department. Performs all functions of Front Desk Agent, including check‑in/check‑out hotel guests, process all payments according to established hotel requirements, and provide information and assistance to all guests and visitors.

Gateway Canyons Resort & Spa is located in the beautiful red rock canyons of western Colorado, southwest of Grand Junction.

Seasonal position - $15.16-$18.00/hour.

• Paid Holidays / Sick Time
• 401k Eligibility
• Friends & Family Discount
• Associate Cafeteria
• Economical on‑site housing – rent includes all utilities, internet & satellite
• Associate Clubhouse, Fitness Facility

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status.

We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.