Seasonal Front Desk Supervisor

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized for its innovative approach to hotel management. It is a dominant player in major U.S. gateway cities—including New York, Boston, Miami, San Francisco, and Honolulu—with an expanding presence in the Caribbean and Latin America. The company provides expert guidance throughout the property cycle, from planning and development to recapitalization or disposition, and manages a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts.

Highgate leverages industry-leading revenue management tools to identify and predict evolving market dynamics, maximizing asset value. The executive team comprises seasoned hotel management leaders, and the company maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle.

Hourly

The Front Office Supervisor will provide attentive, courteous, and efficient service to all guests during check‑in, throughout their stay, and at check‑out, while maximizing room revenue and occupancy.

• Travel discounts at our hotels.
• Competitive benefits including three tiers of medical coverage, as well as dental and vision benefits for eligible full‑time associates.
• Paid sick leave in accordance with the Colorado Healthy Families and Workplaces Act.
• Paid time off plans may be available for qualifying associates.
• 401(k) retirement plan open to both full‑time and part‑time associates who qualify.

Applications will be accepted between 6/22/2026 and 7/15/2026.

• Answer inquiries from guests regarding restaurants, transportation, entertainment, and more.
• Follow all cash handling and credit policies.
• Be aware of rates, packages, and special promotions as listed in the Red Book.
• Know all in‑house groups and their requirements.
• Stay informed about closed‑out and restricted dates.
• Gather necessary information when taking room reservations and follow the rate‑quoting scenario.
• Use hospitality terminology appropriately.
• Know emergency procedures and assist as needed.
• Handle check‑ins and check‑outs in a friendly, efficient, and courteous manner.
• Use proper two‑way radio etiquette when communicating with other employees.
• Fully comprehend and operate all relevant aspects of the Front Desk computer system.
• Complete all tasks and duties on the shift checklist promptly and efficiently.
• Generate bucket checks, room rate verification reports, and housekeeping reports.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.
• Maintain and market promotions and guest programs.
• Keep a clean work area.
• Assist guests with safe deposit boxes.

• College coursework in a related field is helpful.
• Experience in a hotel or related field is preferred.
• High school diploma or equivalent is required.
• Computer experience is required.
• Customer service experience is preferred.
• Maintain a warm and friendly demeanor at all times.
• Effective verbal and written communication skills across all employee and guest levels.
• Strong listening, understanding, and clarifying skills.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service‑oriented manner.
• Maintain regular attendance in compliance with hotel scheduling standards.
• Maintain high standards of personal appearance and grooming, including proper uniform and nametag.
• Comply with hotel standards and regulations to encourage safe and efficient operations.
• Maximize productivity, identify problems, and assist in implementing solutions.
• Handle problems effectively, including anticipating, preventing, identifying, and solving them as necessary.
• Understand and apply complex information from various sources to meet objectives.
• Cross‑train in other hotel‑related areas as needed.
• Maintain confidentiality of information.
• Show initiative, anticipating guest or operational needs.
• Perform other duties as requested by management.