Lead Housekeeper

Overview

All Points North is hiring! We’re currently seeking a Lead Housekeeper.

• Directs housekeeping department with assistance of the Housekeeping Supervisor
• Helps in the design systems to ensure efficiency and delineation of tasks related to facility management
• Produces timely and accurate information to communicate with other department heads regarding guest and departmental needs
• Oversees operation of housekeeping function and checks quality of work
• Assists with hospitality department inventory, ordering, and organization of housekeeping items
• Ensures that client response quality is up to standards; facilities are clean and sanitized
• Assists with the organization of client arrivals and departure processes to ensure room cleanliness
• Offers suggestions and creative ideas that can improve upon the department’s performance
• Assists in the supervision and organization of spa facilities, treatments, and PMS systems
• Submit requests for product ordering and inventory
• Monitors and maintains communications with the hospitality staff
• Solve problems that arise and take control of issues in the building, communicating with proper avenues to create solutions
• Responds to client needs and requests personally
• Other duties as assigned

• 5+ years in housekeeping, 2+ years in a supervisory role
• Able to stand for 8+ hours
• Able to squat, bend, kneel, and lift up to 50 lbs
• Knowledge of various computer programs and the ability to multitask
• Management skills and experience
• Familiarity with industry best practices and local vendors
• Leadership experience
• Time-management skills
• Capable of making good decisions
• Ability to handle pressure and uncertainty
• Familiarity with client admissions and departure procedures

Required — High school diploma or GED. Associate’s or Bachelor’s degree in hospitality preferred.

5+ years of housekeeping experience and 2+ years supervisory experience.

• Ability to work and communicate well with people
• Adaptable and able to accept changes quickly and easily
• Willingness to address conflict appropriately
• Basic computer skills;
  Microsoft Office Suite and web-based products knowledge a bonus

The physical requirements described below are representative of those that must be met to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Routine mobility to include standing, stooping, bending, lifting, walking and running
• Regularly required to sit and work at a phone/computer workstation
• Ability to lift up to 40 lbs

Office equipment, computer, copy machine, iPad and company computer programs

• High moral and ethical values
• Willingness to be open to learning and growing
• Articulate, with interpersonal skills to work as an integral part of a team
• Must possess a valid driver’s license and appropriate references
• Appropriate interpersonal/personal boundaries
• Maturity of judgment and behavior
• Ability to remain flexible to accommodate changes in work schedule