Food and Beverage Manager- Viceroy Snowmass

Food and Beverage Manager
- Viceroy Snowmass

Nestled at the base of majestic Snowmass Mountain,
Viceroy Snowmass is a luxury resort offering unparalleled experiences in the heart of the Colorado Rockies. Renowned for its exceptional service, sophisticated accommodation, and world-class amenities, Viceroy Snowmass provides an unforgettable escape for discerning travelers. We are committed to maintaining the highest standards of quality and creating a safe, secure, and pristine environment for our guests and team members.

The Food & Beverage Manager is a hands-on operational leader responsible for the day-to-day management and service excellence of an assigned food and beverage outlet — restaurant, bar, in-room dining, banquets, or pool and beach service — within the property's ultra-luxury F&B Division. Reporting to the Senior Food & Beverage Manager and Director of Food & Beverage, this individual owns the complete guest experience of their outlet: the readiness of the room, the precision of the service, the development of the team, and the financial health of the operation.

This is the role where luxury hospitality leadership is forged. The F&B Manager is on the floor for every service period — briefing the team, greeting guests by name, coaching in the moment, and personally ensuring that every interaction meets the Forbes Five-Star and LQA standards that define the property. The ideal candidate combines genuine warmth and a deep love of the craft with growing command of food, wine, and beverage knowledge, disciplined administration, and the ambition to develop into senior F&B leadership within the world's finest hospitality brands.

• Manage the complete daily operation of the assigned outlet, ensuring Forbes Five-Star and LQA service standards are delivered consistently at every service period, from the first reservation call to the final farewell.
• Conduct daily pre-shift briefings with the service team: communicate VIP arrivals, cover counts, daily specials and 86'd items, allergy and dietary alerts, wine and cocktail features, and the day's service focus.
• Maintain a continuous, engaged floor presence throughout service; conduct table visits, monitor pacing and choreography, and intervene proactively the moment a service gap begins to form.
• Inspect the outlet completely before every service period: table settings (linen, glassware, cutlery, centerpieces), lighting and music levels, menu condition, side station readiness, and associate uniform and grooming standards.
• Manage reservations flow, table assignments, and seating strategy in partnership with the host team to maximize covers while protecting the unhurried pace expected by ultra-luxury guests.
• Serve as Manager-on-Duty for the outlet during assigned shifts; make sound real-time operational decisions and elevate complex matters to senior F&B leadership appropriately.
• Coordinate daily with the culinary team on menu availability, special requests, dietary accommodations, and timing to ensure seamless kitchen-to-table execution.
• Champion Forbes Five-Star standards at every guest touchpoint: warm, personalized greeting by name within established time frames; genuine, knowledgeable menu narrative; anticipatory service throughout the meal.
• Uphold LQA audit criteria across the outlet: dietary restrictions and allergies proactively acknowledged at the point of ordering, confirmed to the kitchen, and followed up with the guest during the meal.
• Ensure beverage service meets Forbes standards at all times: refills offered or provided within one minute of an empty glass; wine presented and poured tableside with precision; correct glassware for every beverage.
• Monitor the quality, temperature, and presentation of every item leaving the kitchen and bar; return anything that does not meet the property's standard before it reaches the guest.
• Prepare the outlet for internal quality audits and brand inspections; own the resulting action items through to verified completion.
• Execute Forbes-standard service recovery: acknowledge immediately, empathize sincerely, resolve swiftly, follow up personally, and document…