Resort Manager

Job Description

The Resort Manager will serve as a key operational leader and culture carrier during an exciting stage of growth. Reporting directly to the General Manager and serving as a member of the Executive Committee, the Resort Manager plays a critical role in ensuring exceptional daily operations and delivering extraordinary guest experiences across the property.

The Resort Manager will oversee the day-to-day operations of Rooms, Food & Beverage, Security, Spa, Wellbeing, and Engineering, ensuring seamless coordination between departments while championing the service philosophy that defines the Madeline experience. This leader will help shape our service culture and elevate operational standards.

• Partner with the General Manager and Executive Committee to oversee the resort’s financial performance, ensuring alignment with annual budgets, forecasts, and strategic goals.
• Monitor departmental financial results across Rooms, Food & Beverage, Spa, Wellbeing, Security, Engineering, and Valet operations, identifying opportunities to improve profitability and operational efficiency.
• Support the development and execution of annual operating budgets, capital planning, and periodic forecasting.
• Review daily, weekly, and monthly financial reports, including revenue performance, labor costs, and operating expenses, ensuring departments remain within budgetary guidelines.
• Work closely with department leaders to drive revenue optimization, expense management, and labor productivity while maintaining exceptional guest service standards.
• Ensure adherence to financial controls, purchasing procedures, and inventory management practices across operational departments.
• Collaborate with Finance and Purchasing teams to ensure accurate reporting, cost controls, and compliance with company financial policies.
• Utilize key performance indicators (KPIs) and operational metrics to guide decision-making and continuously improve resort performance.

• Provide strategic leadership and operational oversight for Rooms, Food & Beverage, Security, Valet, Wellbeing, and Engineering departments.
• Partner closely with department leaders to ensure the successful execution of day-to-day resort operations and guest services.
• Lead and inspire teams to deliver service excellence as a core competency while driving profitability and operational performance.
• Ensure property standards remain at an extraordinary and refined level through consistent operational oversight, inspections, and service monitoring.
• Support revenue management initiatives through operational data to maximize revenue opportunities.
• Analyze operational performance metrics and implement strategies to enhance guest satisfaction and financial performance.
• Prepare and execute budgets and financial analysis related to Rooms and associated operational areas.

• Champion the Madeline service excellence philosophy by continuous re‑reinforcing of service standards across departments. Create a positive culture of the highest adherence to standard compliance
• Sustain “The Soul of the Place” by fostering authentic and memorable experiences for guests and team members alike.
• Foster enriching and immersive guest programming within Rooms, Spa, and resort experiences.
• Take an active leadership role in guest relations by initiating guest interactions, maintaining relationships with repeat guests, and resolving service concerns promptly and thoughtfully.
• Continuously evaluate and elevate resort operations, programming, and products to maintain luxury hospitality standards.

• Build, lead, and inspire a high‑performing and engaged leadership team across operational departments.
• Foster a collaborative culture that encourages accountability, innovation, inclusion, and professional growth.
• Champion an exceptional team member experience in partnership with the Talent & Culture team, supporting a thoughtful onboarding journey and a positive workplace environment.
• Participate in the recruitment, hiring, scheduling, training, and development of team members across the resort.
• Provide…