Restaurant Supervisor

At Monarch Casino Resort Spa
, we are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family‑owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

• Interviewing, disciplining, developing/training, and scheduling of staff.
• Lead team member shift meetings.
• Monitors and supervises shift activities, opening and closing duties.
• Interacts with guests to resolve any guest issues.
• Works with other supervisors to facilitate a pleasurable dining experience for guests.
• Fills in for line staff when required.
• Demonstrates proactive leadership skills.
• Communicates well with guests and team members in a team environment.
• Must facilitate repeat business through pleasurable dining experiences.

• Must be at least 21 years of age and able to obtain and maintain a Colorado Support Gaming License.
• Minimum 1–2 years previous F&B Supervision/Management experience required in FOH operations or a relevant degree in hospitality program.
• Problem Solving, Quality Control and Priority Assessment – Must evaluate current practices and processes; immediately recognize potential areas of conflict; and initiate ways to improve current business methods, quality of products and services provided to the guests.
• Conflict management – Must recognize a problem when it arises and be able to resolve it appropriately by using good judgment, tact, and initiative according to company policy and procedure. Requires the often‑unbiased mediation skills to handle conflicts at all levels of supervision, as well as the ability to negotiate effectively.
• Information Gathering – Must identify and utilize internal and external sources to improve and maintain the company’s objectives.
• Sales Techniques and Guest Influence – Must understand products and services, develop new prospects for opportunity, and understand guest needs clearly. Must also possess substantial experience and remain current in state‑of‑the‑art sales methods. Must set and meet sales goals.
• Understands measurements of liquid and weight and temperatures.
• Ability to work in a high‑volume, sometimes loud, and ever‑changing environment.
• Basic to intermediate computer knowledge.
• Must possess excellent guest service and communication skills with the ability to deal with guests.
• Ability to speak and write English.
• Ability to communicate information through spoken words and sentences that others will understand.
• Ability to read and understand information and instructions presented in writing.
• Must be able to stand for the duration of the shift.
• Must be able to bend, stoop, and continuously use hands.
• Ability to push and pull up to 25 lbs and occasionally up to 45 lbs.
• Ability to work all shifts, including weekends and holidays when needed.
• Successfully pass a pre‑employment criminal background check and drug screen.

• Enhanced health, dental, and vision insurance, along with a flexible spending account.
• Education, tuition, and certification reimbursement (up to $6,000 per calendar year).
• Growth opportunities available across four different restaurants.
• Access the team dining hall with one free hot meal per shift.
• Company‑matched 401k.
• Paid time off and six observed holidays.

An Equal Opportunity

Employer:

Monarch Casino Resort Spa does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified individuals be considered for employment.