General Manager

Supervisor:
Regional Director of Operations

Responsible for continually working to achieve hotel profitability through revenue generation, cost control, guest satisfaction, and employee development, as well as maintaining the integrity of the hotel. Responsible for effectively leading and managing all aspects of the hotel and for delivering results that contribute to the goals and overall success of the hotel, including sales and marketing, community and guest relations, record keeping, employee staffing, and development cost controls, revenue management and brand standards.

Exempt employees are expected to work as much as necessary to complete their job responsibilities.

• Create a positive, team-oriented environment and maintain a professional appearance.
• Ensure that all employees provide outstanding customer service to guests.
• Maintain regular attendance and schedule time according to hotel needs.
• Handle and resolve guest complaints professionally through effective listening and clarification.
• Enforce all policies, procedures, federal, state, and local laws regarding personnel, security, guest relations, alcohol, and health and safety.
• Review rates, events, groups, and group pickup with the Revenue Manager and Director of Sales to maximize rates.
• Conduct required sales calls, qualifying leads, and following up as needed.
• Participate in local community and civic affairs.
• Conduct regular staff meetings and ensure all required staff training is completed on time.
• Work toward achieving budgeted revenues and expenses.
• Maintain adequate inventory and control costs for breakfast, linen, guest room supplies, cleaning supplies, and chemicals.
• Process invoices, keeping accounts receivable collectibles under 90 days and ensuring timely payment to avoid late fees.
• Recognize and act on safety or loss prevention incidents to prevent damage, injury, or liability.
• Maintain physical property through daily inspections of guest rooms, public areas, back‑of‑house, and grounds, ensuring cleanliness and scheduled maintenance.
• Ensure the hotel is fully, professionally staffed at all times.
• Conduct employee performance reviews on schedule.
• Perform other duties as assigned.

• Must be able to work with and understand financial information.
• Demonstrate effective communication with hotel staff, guests, and management.
• Ability to delegate and give direction.
• Work well under pressure, quickly evaluating alternative courses of action.
• Maintain objectivity under pressure.
• Effective in anticipating, preventing, identifying, and solving problems.
• Knowledge of the surrounding area and events.
• Read, write, and speak English.
• Learn safety, emergency, and accident prevention policies and procedures.
• Maintain a neat, well‑groomed appearance, wearing the proper uniform and name tag per brand standards.
• Strong organizational skills and ability to work independently with little supervision.

• General Manager training completed within an acceptable time frame, as required by the brand.
• Maintain high quality, service, and cleanliness, achieving award‑winning scores on brand inspections and guest feedback platforms.
• Maintain smooth operation and staffing of the property.
• Achieve budgeted revenue and expense goals.

• At least 6 years progressive experience in a hotel or related field; or a 4‑year college degree with 4–5 years of related experience; or a 2‑year college degree with 5–6 years of related experience.
• Proficient in Windows operating systems and company‑approved spreadsheets.
• Proficiency on the PMS within an acceptable time frame.
• Valid driver’s license.

Complete General Manager training program within the brand required time frame.

• Cleaning guestrooms, lobby, and public areas as needed.
• Restocking front desk supplies.
• Help with laundry as needed.
• Deliver cribs, towels, or other items to guestrooms as requested.
• Perform light maintenance duties.
• Restock, inventory, and sell guest marketplace and pub if applicable.

• Stand, walk, use hands and fingers for long periods, up to 8 hours.
• Rea…