Part Time​/On Call Guest Service Agent

Guest Service Agent

Location: Broomfield, Colorado

Pay: $17.50 per hour

Serve as the primary contact for all guests throughout their stay and facilitate efficient check‑in and check‑out processes.

• Operate the front desk in accordance with standard operating procedures and deliver exceptional guest service.
• Accurately manage reservation, check‑in/out, and credit card systems following all safety and security procedures.
• Check registration (folio) cards for completeness, accuracy, and legibility.
• Maintain accurate cash sheet and balance cash drawer.
• Operate the switchboard, disperse calls, and take accurate guest messages, noting date and time.
• Respond to emergency procedures and handle guest complaints, creating incident reports when required.
• Answer all calls within three rings using the prescribed script.
• Prepare room status sheets for housekeeping and update on available rooms.
• Set wake‑up calls and confirm reservations, ensuring accuracy.
• Maintain lobby and office area cleanliness.
• Lock and secure the area when leaving the front desk.
• Maintain regular attendance, punctuality, and compliance with work, break, and meal periods.
• Maintain high standards of personal appearance and grooming, following the dress code.
• Performs additional duties as requested by the supervisor.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential duties.

• High quality work: accuracy, thoroughness, self‑monitoring for quality.
• Productivity: meets or exceeds standards, produces adequate volume efficiently.
• Customer service: responds promptly, seeks feedback, provides high‑quality service.
• Initiative: offers help, involves appropriate people in decision‑making.
• Accountability: takes responsibility for actions, works independently with minimal supervision.

One year college or technical school certificate, or 3–6 month related experience and/or training, or an equivalent combination of education and experience.

Ability to read simple instructions, write basic correspondence, speak fluent English, and perform basic computer and POS functions.

• Indoor setting, exposure to cleaning chemicals.
• Consistent moderate hotel noise levels.

• Stand >2/3 of shift.
• Walk