Front Office Manager

Front Office Manager

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career.

From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Job Benefits:
Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons MORE employee discounts on lodging, food, gear, and mountain shuttles 401(k) Retirement Plan Employee Assistance Program Excellent training and professional development Referral Program Full Time roles are eligible for the above, plus:
Health Insurance;
Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours) Free ski passes for dependents Critical Illness and Accident plans

Job Summary:

The Front Office Manager oversees all operational activities of the hotel's Front Office to deliver the highest standards of service while meeting and exceeding financial goals. This role provides clear direction to staff, observes performance, and fosters continuous improvement. Responsibilities include hiring, training, supervising, and developing front office staff while maintaining Kindred's standards of excellence. The manager also ensures guest satisfaction, resolves concerns, and drives a culture of anticipatory service across Front Desk, Night Audit, Bell/Valet, and Concierge operations.

Job Specifications:
Starting Wage: $57,784.00 - $81,225.00 + Annual bonus

Employment Type:

Year Round Shift Type:
Full Time Minimum Age:
At least 18 years of age Housing Availability:
Yes

Job Responsibilities:

Strategic Planning & Setup Develop standard operating procedures (SOPs) for front desk, guest services, Valet/Bell and concierge. Select and implement front office software systems (PMS, POS, CRM). Design front office layout and ensure ergonomic, guest-friendly setup. Staffing & Training Recruit, interview, and onboard front office team members. Conduct training programs on hospitality standards, systems, and brand values. Cross train staff for flexibility across roles Policy & Compliance Establish cash handling, check-in/check-out, and guest privacy policies.

Ensure compliance with local laws, safety regulations, and brand standards. Set up master key control and security protocols. Post-Opening Responsibilities:
Ensure guest service standards are consistently applied and that all hotel and departmental policies are followed. Proactively anticipate guest needs, coordinating with other departments to exceed expectations. Manage departmental budgets, forecasts, and financial accuracy, including billing, bag drops, petty cash, gratuities, and upgrades. Respond quickly and appropriately to guest concerns to ensure satisfaction, monitoring guest feedback platforms (e.g., Medallia) Oversee VIP services, solicit guest feedback, and ensure all guest inquiries and calls are addressed within 24 hours.

Provide leadership, coordination, and evaluation for all front office departments. Facilitate quarterly departmental meetings and represent Front Office in pre-conference meetings, management trainee sessions, and hotel leadership meetings. Prepare and submit accurate management reports in a timely manner. Organize weekly schedules for the Front Office team based on business levels, groups, and operational needs. Lead and support on-the-job and ongoing training, ensuring team development and recognition of internal talent.

Hire, coach, and hold team members accountable through consistent feedback, training, and progressive discipline. Maintain professional appearance, demeanor, and ethics when interacting with guests and staff. Support employee engagement, goal setting, and growth opportunities through open dialogue. Monitor and approve payroll for front office departments. Ensure safety practices and emergency procedures are consistently followed by staff and guests. Build strong working relationships with other department leaders to ensure collaboration and communication.

Promote sustainability by supporting Vail Resorts' Journey to Net Zero initiatives. Empower associates to deliver excellent service, encourage continuous improvement, and ensure clear understanding of expectations. Perform additional tasks and projects as assigned.

Job Requirements:

High school diploma required; college degree or equivalent experience, preferred. Minimum two years of hospitality experience in a property of similar size and quality,…